VodafoneThree - Marketing Manager - Customer Experience Centres & Customer Engagement Programme

Job Description

Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Duration: 12 Months Fixed Term Contract



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of our Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

The Business Marketing Team is responsible for building loyalty and trust across our Vodafone Business customers’ lifecycle by developing deeper and more profitable relationships. As The Nation’s Network, our objective is to relentlessly build brand love with our customers through personalised support and offers, as their chosen trusted partner.

As a Marketing Manager within the CEC and Business Events team, you will have two core areas of responsibility:

Customer Experience Centres

The Marketing Manager will manage our Customer Experience Centres in Newbury and London, managing the end-to-end strategy, communications and facilitation, to ensure they operate successfully and deliver ROI. The role involves supporting the CEC Specialist to run high-quality customer sessions, collaborating with stakeholders to leverage new content and thought leadership, and continuously seeking market and industry insights, to keep the centres at the forefront of technology and innovation.

Customer Engagement Programme

The Marketing Manager will also be the key point of contact and project manager for our Customer Engagement Programme.

This is a unique opportunity to work with multiple stakeholders across Vodafone, with a variety of deliverables. Above all, the role requires excellent analytical (and Excel) skills - maintenance of the programme engagement data will be key, as well as regular production and distribution of marketing reporting.

Key responsibilities

• Manage Customer Experience Centres (CECs), introducing innovation and new technology to maintain market leadership.
• Lead internal and external communications for CECs, ensuring marketing collateral is regularly updated.
• Oversee KPI reporting and measurement, including production and distribution of monthly CEC and Customer Engagement Programme reporting packs.
• Act as the central point of contact for our Customer Engagement Programme.
• Train, mentor, and develop CEC Specialists to deliver best-in-class, end-to-end customer sessions.
• Collaborate with UK and global teams to source and showcase the latest Vodafone technology and demos within CECs.
• Develop and distribute key marketing materials and stakeholder communications.

Who you are

• Strong communicator with proven ability to work cross-functionally at all levels, including senior stakeholders and customers.
• Expertise in marketing and communications, with experience in performance measurement and reporting against commercial and customer KPIs.
• Collaborative team player with a proactive, “get it done together” mentality and a challenger mindset to drive change and deliver innovative ideas.

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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