Policy Risk Sr. Specialist

Job Description

Role Purpose

The Policy Risk Sr. Specialist will be responsible for designing, implementing, and governing the company’s credit and risk policies for the consumer finance business. The role ensures that all lending activities are aligned with the company’s risk appetite, business objectives, and Financial Regulatory Authority (FRA) requirements.
The Policy Risk Manager works closely with Credit Risk, Portfolio Risk, Compliance, Legal, Product, and Operations teams to ensure policies are clear, enforceable, scalable, and consistently closely with product, data, operations, and compliance teams to ensure effective risk assessment, monitoring, and control, enabling sustainable and scalable growth.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Develop, review, and maintain credit risk, lending, and underwriting policies in line with the company’s risk appetite and regulatory requirements.
• Define customer eligibility criteria, approval authorities, limits, and exception handling frameworks.
• Ensure policies are fully compliant with FRA regulations, consumer finance laws, and internal governance standards.
• Manage policy deviations and exceptions, including documentation, approval, and reporting.
• Ensure policies are clearly documented, communicated, and implemented across Credit, Operations, and Business teams.
• Support product launches by defining and approving policy frameworks for new products and programs.
• Periodically review policy effectiveness based on portfolio performance and risk indicators.
• Recommend policy enhancements to address emerging risks, regulatory changes, or business needs.
• Support internal audits, FRA inspections, and regulatory reviews related to policies and governance. documentation.
• Participate in internal risk committees and policy approval forums.
• Maintain version control, policy governance records, and approval

Detailed Description

• Full compliance with FRA regulations and zero major policy-related audit findings.
• Timely development and approval of credit and risk policies for new products.
• Reduction in policy breaches and unauthorized exceptions.
• Effectiveness of policy implementation across credit and operations teams.
• Turnaround time for policy updates and approvals.
• Accuracy and clarity of policy documentation (reduced credit errors).
• Percentage of lending decisions aligned with approved policies.
• Successful support of product launches with approved policy frameworks.
• Responsiveness to regulatory changes and timely policy updates.
• Contribution to profitable growth (risk-adjusted return on portfolio).
• Automation rate of credit decisioning processes.
• Turnaround time for credit approvals.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.