Deputy Manager_ASK HR

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced HR Payroll & Operations Specialist to join our HR Operations team in Pune, India. This role acts as a key point of contact for employees and managers, providing expert support on HR policies, processes, payroll administration, and employee queries through Ask HR channels. The successful candidate will manage end-to-end payroll activities, collaborate with stakeholders and third-party payroll providers, support audits, contribute to process improvement initiatives, and help ensure a high-quality employee experience while maintaining compliance and accuracy.

What you’ll do

• Provide Ask HR support on HR policies, processes, and employee lifecycle activities through digital and email support channels.
• Serve as a primary contact for employees and managers, resolving complex HR and payroll-related queries.
• Manage end-to-end payroll processes and coordinate activities with third-party payroll service providers.
• Review and validate payroll outputs, ensuring accuracy, compliance, and timely processing.
• Prepare payroll reports and provide regular updates to management.
• Collaborate closely with market SPOCs, stakeholders, HR teams, Centres of Expertise, Business Partners, and external providers.
• Provide guidance and support on payroll-related matters and employee concerns.Support onboarding and training activities for new team members.
• Manage internal and external payroll audits and ensure documentation is maintained accurately.
• Participate in process improvement initiatives and identify opportunities to enhance employee experience, operational efficiency, and compliance.
• Contribute recommendations for policy and process enhancements based on operational insights.
• Maintain accurate records, documentation, and HR system transactions in line with agreed service standards.

Who you are

• Experience in payroll administration and HR operations is essential.
• Strong knowledge of payroll processes and employee support operations.
• Expert understanding of HR systems, particularly SuccessFactors (SF), and HR policies.
• Effective written and verbal communication skills with the ability to build positive working relationships.
• Strong problem-solving skills and business awareness.
• Ability to manage multiple priorities while maintaining quality and meeting deadlines.
• Experience working with internal stakeholders, external vendors, and audit requirements.Demonstrated commitment to accuracy, confidentiality, and service excellence.
• Experience supporting process improvement initiatives within an HR environment.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work within a global HR Operations environment supporting a diverse employee population.
• Exposure to end-to-end payroll management and HR service delivery.
• Collaboration with multiple stakeholders, business partners, centres of expertise, and external providers.
• Participation in process improvement and transformation initiatives.
• Opportunity to contribute towards enhancing employee experience and operational excellence.
• Exposure to compliance, governance, reporting, and audit activities.

What skills you will learn

• Advanced payroll management and governance practices.
• Global HR operations and employee support methodologies.
• Stakeholder management and cross-functional collaboration skills.
• HR systems expertise, including SuccessFactors utilisation and administration.
• Audit management, compliance controls, and risk mitigation practices.
• Process optimisation, reporting, and continuous improvement techniques.
• Employee query resolution and service delivery excellence.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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