Billing Insight Specialist

Job Description

Role Purpose:

The Billing Insights Specialist provides insights on key billing systems and processes to the Billing Impacts and Billing Operations area, in order to drive efficiencies and performance.
This role will use their billing subject matter expertise and bring thought leadership and specialized information to help drive our Billing & Analytics strategy into the future.
They will engage with key business Stakeholders in Consumer, Enterprise and Customer Care providing specialized Billing inputs.
The successful candidate will manage Billing Data sources for the Vodafone Ireland Billing & Payments team.

Key Accountabilities:

Billing Insights: Manage and centralise Billing data insights for Billing Team across multiple systems.
Insight led reporting: Deliver regular reporting on our key Billing processes with a view to bringing an understanding to those processes through trending.
Cross-Team Delivery: Provide support and insights to all key areas of Billing Team, Billing Operations, Billing Impacts and Payments team.
Customer landscape: Have a clear understanding of our customer base, in particular the systems they are using in their billing journey from invoicing to analytics.
Industry Standards: Bring current Billing best practices to the Billing team to feed strategy.
Change Monitoring: Deliver accurate and timely impact analysis for new initiatives and system changes.
Customer Management and Escalations: Provide insight and support for Customer escalations.
Stakeholder Management: Collaborate with cross-functional teams to ensure seamless integration of billing processes.
Strategic Input: Bring key information to Billing Management in order to drive future outcomes with focus on Billing Best Practice, Controls and Customer insight support
Project Lead -: For projects originating from Billing Team, and external initiatives with a key Billing & Payments focus, lend support to these projects and in some instances, lead where required.
3rd Party Vendor Management: Work collaboratively with our key 3rd party vendors to help deliver our goals.

We Are Looking For You, If You Have:

Essential
You have at least 5 years operational Telco billing experience
Technical expertise with complex data sets including experience with AI
Billing analytics subject matter expertise
Data insights expertise
Experience with customer escalations
Excellent MS office skills.
Experience of deriving and communicating insights from analysis.
Experienced in working effectively with 3rd party vendors, outsourced and offshore resources.
Experienced in working with multiple complex billing solutions.
Strong Experience of driving continuous improvement.
Experience in an operational environment

Desirable
Knowledge of payments, credit risk management.
Good financial awareness.
Knowledge of data mining and statistics.
Awareness of Enterprise products.
Good commercial awareness
Experience in direct Customer engagement an advantage.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

• Some of the benefits that you will receive along the way are:
• Competitive Salary
• Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
• Generous Employer Pension contribution
• Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
• Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
• Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
• 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
• Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.

When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we’ll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you.

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