Billing Analyst - LATAM

Job Description

Career Grade: F

Internal Closing Date:TBC

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.

What you’ll be doing

• Accurate and timely issuing of invoices and credit notes for customers in line with internal guidelines
• Answer and register customer queries and handle complaints to achieve customer satisfaction.
• Validate and manage the data input to Billing/invoice
• Manage billing cycle, invoices and dispatching processes.
• Comply with the billing best practices, processes and regulation.
• Assist and support the Operations Manager with additional tasks.
• Contribute to BT cash objectives.

Why choose us?

Bill to cash hub is in Sao Paulo, Brazil. The billing team will provide optimal support to all Latin American countries You’ll have the chance to support customers, both externally and internally, from all parts of our business.

This opportunity is for the finest candidate who is a self-starter, possess great communication and organization skills, a problem solver and is solutions oriented.

In your first six months, you’ll:

• Customer set up and administration.
• Set up new Customers and contract structures in the billing system (Products, Prices, Discounts, etc.) and maintain the master data.
• Coordinate the monthly billing runs and on request prepare and mail invoices and reports downloaded from billing system as well as generate and send electronic documents to customers.
• Collect and distribute information on billing from/to Project Management, Account Management, Bid Management, BCCC, Commercial Contracts and Accounting.
• Ensure Billing compliance.
• Clarification of incorrect invoices and reports with the responsible.
• Point of contact related to Billing inquiries
• Active participation in the processing and escalation of complaints.
• Collaborate with other departments to ensure billing accuracy.
• Provide Billing expertise to customers.
• Ensure compliance with BT Policies and DoA.