Virgin Media O2 • Birmingham, London, Manchester, Reading

Business Architecture Lead

Employment type:  Full time

4 days/week at home

A little flex time

Job Description

The primary purpose of this role is to enable a team of Process and Business Analysts to deliver digital improvements aligned to our Network Expansion digital roadmap, and to support in the product definition using data driven analysis.

Using agile delivery practices and industry standard continuous improvement frameworks, you will enable business change, clearly communicating and measuring the teams' progress as they deliver against defined business outcomes.

The role will not only guide the Process Business Analysts but also work closely with all key stakeholders, providing expertise in designing and implementing complex large-scale change projects and running design authority and governance forums. Through the definition process you will enable the team to help define and input into technology solutions through process led user centric design.

The role overall supports our business objectives and transformation targets, providing leadership and guidance across complex, multi-vendor technical deliveries, working cross-functionally to engage, encourage and empower internal and external parties to meet time and quality targets.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

  • A proven track record working as a Business Architect/Consultant in a medium/large scale capital programme.
  • Significant Knowledge and experience of Process and Business Analysis concepts, industry standard frameworks and design methodology within an agile delivery environment.
  • Demonstrable experience of supporting software delivery projects from conception to completion and Illustrate knowledge and practical experience of business analysis and process improvement techniques
  • Experience of a Digital first approach to process management and automation in a medium/large-scale capital programme.
  • Strong track record of operating at a senior management level
  • Solid understanding of Lean principles, LSS Certification: Six Sigma Black Belt
  • Experience in documenting business processes (preferably using BPMN) and business requirements
  • Proven ability to work within large transformation programmes with multi-vendor delivery models
  • Comfortable presenting to large groups and an awareness of appropriate communication styles and formats tailored to suit the audience.
  • A strong record of people management in a complex delivery environment, including communication, negotiation and conflict resolution skills

The other stuff we are looking for

We'd also love you to bring;

  • Ability to challenge and respond to challenges from stakeholders at all levels in the organisation.
  • Resilience and the ability to work well under pressure, thriving on being assigned challenges
  • Develops long-term strategic relationships with internal customers, partners and industry leaders. Continuously expanding the key stakeholder relationships gaining trust & respect

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a call with recruitment and a video interview via teams.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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