Data Science Manager

Job Description

The role is part of an Insight team that sits within our Fixed Wholesale and Customer Delivery division. We exist to provide an independent view on end-to-end performance, with a particular focus on our 2400 technicians who are installing or fixing Broadband, TV and Telephony services across the UK.

The successful candidate will be immersed in the analysis of large datasets in GCP and other appropriate tools to bring a Data Science lens to the Insight work we deliver. Particular focus will be on identifying opportunities to introduce Machine Learning and AI tools and techniques to deliver better outcomes for our stakeholders and customers. They will be skilled in statistics and programming with the ability to confidently assess, analyse and organise large amounts of data to solve complex problems. Key responsibilities will include:

• Identify and implement Machine Learning and AI opportunities within FW&CD Insight
• Work with our data teams in the wider FW&CD division to bring ML ideas to life and keep abreast of latest use cases in VMO2
• Be a lead person within the Insight team on Machine Learning, AI and Data Science techniques
• Share that knowledge to upskill the wider team in relevant areas to drive enhanced insight capability

This role would suit a passionate individual who is excited by problems within machine learning and can bring a good mix of technical delivery and consulting skills.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Experienced with Machine Learning (ML) modelling
• Experience of using ML/AI to deliver an improved customer experience or operational efficiency, with an interest in finding ways to enhance traditional insight with ML and AI technology
• Confident transforming data using Microsoft SSIS and dbt
• Competent in Python and GCP
• Able to make sense of complex data using appropriate Data Science tools, and convey their approach to non-Data Science colleagues. Experience distilling complex data into a clear story and recommendations.

The other stuff we are looking for

We'd also love you to bring;

• A ‘lifelong learner’ mentality and a demonstrable drive to always be learning and developing your skillsets
• Team player with a willingness to share knowledge and upskill the wider team

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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