Flexa
TUI Group • Luton, United Kingdom

Product Owner - MMB

Employment type:  Full time

Remote-first

A little flex time

Job Description

TUI Group is the world’s number one integrated tourism business. Digital ecommerce (Digital Product & Digital Experience (DX) & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all E-commerce solutions and products. We are a multi-disciplinary team of experts across Digital Marketing, Digital Product, Digital Experience, SEO and Optimisation & Analytics providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands. This a great opportunity to join a team of innovative and passionate people, who are driving the development, operation and ongoing evolution of global cloud-based ecommerce solutions and services powering one of Europe’s largest travel and experience websites with over 700m visits and over €6.5bn revenue per year.

The Product Owner – Manage My Booking will own the product roadmap for our Customers to self-serve on some of the largest eCommerce sites in Europe. We’re looking for someone to champion the customer needs, create functional yet memorable experiences that build loyalty, as well as understand complex technical architecture and simplify it to get the best solution. We’re on a digital transformation journey and we need someone who can help us build foundations for the future as well as keep the customer at the heart of everything we do. Our UK Head office is in Luton, this is a hybrid role and we generally meet in person on Thursdays.
There may be occasions when we will need you in Luton office or another office for business reasons on another day, but the rest of the time you can choose where you work from. From the basics that all colleagues will either be present in the same room in a meeting or present individually on camera on Teams we want our ways of working to be inclusive.

Please note the closing date for applications is Sunday 7th April

ABOUT THE ROLE

As a Product Owner – Manage my booking, you will run your own autonomous digital product team(s). Your key areas of responsibility and accountability will be to:

  • Build good working relationships with stakeholders in technology and business areas across TUI Group.
  • Define and prioritise the product backlog for your digital product team and ensure that you have a clear roadmap which will increase engagement and self-serve and focus on customer success rates and satisfaction
  • Own the roadmap for software components that allow technology and product teams to seamlessly introduce self-serve capabilities to websites and applications.
  • Work with digital analysts and optimisation & insights experts to ensure that all product epics and features link to business value and are prioritised to deliver maximum commercial benefit from development time.
  • Contribute to the Product Vision and Strategy using stimulus such as the Digital Strategy, customer needs, business stakeholders’ needs and external best practice.
  • Drive feature delivery with product teams, working with digital analytics and UX and UI to generate new ideas for enhancements and new features
  • Gain an understanding of the travel industry, TUI’s business, and our competitors
  • Take personal ownership of relevant KPIs, OKRs or other success metrics and work with digital analysts and optimisation specialists to ensure that all developments are aligned to drive performance with clear metrics, tracking mechanisms and targets.
  • Experiment often and use ‘Inspect & Adapt’ approach to continuously refine

ABOUT YOU

  • You are passionate about digital customer experience, and creating delightful journeys that really work for customers
  • You’re able to talk the talk when it comes to technology. You don’t need to be a developer but you do need to be able to understand at a technical level to translate at a stakeholder level
  • You’ll be obsessed about doing the right thing for our customers and ensuring they have the best holiday possible
  • You are fascinated with data and insights and use them to drive everything you do
  • You are familiar with back-end architecture and how it relates to front end user interfaces
  • You are comfortable with Agile ways of working running scrum ceremonies such as stand-ups, refinement, 3 amigos, sprint planning and retros
  • You can manage a product backlog and the balance between types of work – fixes, improvements and supporting business needs
  • You are able to think creatively to solve customer and technical problems and remove barriers to achieving goals
  • You’ll be keen to experiment (using a variety of methods) with journeys and customer segments to achieve goals
  • You understand the importance of communicating effectively with stakeholders and treat them as a wider part of the team
  • You’ll have good commercial and decision-making skills, able to input into Ideation and Roadmaps.
  • You focus on outcomes, not solutions. You’re bold with ambitious strategies and an ability to motivate others to achieve these goals

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Private Medical Insurance, single cover with option to add dependants
  • Permanent Health Insurance
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.​

We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

32:68

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria
Belgium
Croatia
Denmark
Dominican Republic
Finland
France
Germany
Greece
Indonesia
Malaysia
Mexico
Netherlands
Norway
Portugal
Spain
Sweden
Thailand
Tunisia
Türkiye
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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