Client Co-ordinator - Maternity Cover (12 months)

Job Description

Who we are:

At TrueLayer, we’re creating a payments network that better connects banks, businesses and everybody. And we’re going big. We’re taking on cards with a payment method that’s actually designed for the online, on-demand world we live in. Removing friction from the most crucial part of commerce: the payment.

To date, we’ve raised $270 million from world-renowned investors including Stripe, Tiger Global, Addition and Tencent. We’ve got offices in London, Milan and Dublin. And we’re trusted by industry leaders like Coinbase, Revolut and William Hill… though we’re not stopping here.

We’re on a mission to change the way the world pays, invests, shops and saves. To transform how people approach payments. To build a brand that redefines an entire industry — and we’d like your help to get us there. So what do you say?

As Client Operations Coordinator you will be part of the broader Customer Team and you will be responsible for coordinating and executing the operational aspects of new client related projects such as the roll-out of new product features, client communications, system and console migrations, product feedback sessions and client surveys.

Occasionally you will be involved in the launch of new enterprise clients that will require additional ad hoc operational support.

The main goal of the role is to ensure operational excellence and the delivery of the operational tasks of various projects, working cross-functionally with a wide range of stakeholders in the organisation.

This position requires strong management skills, exceptional program management capabilities, and the ability to collaborate across departments to achieve successful outcomes.

What we expect from you:

• Lead the execution, and delivery of multiple client-specific projects, ensuring they meet predefined objectives and ensure client satisfaction.
• Develop and maintain project management processes, tools, and methodologies to track progress and drive efficient delivery
• Update the broader organisation with progress and milestones.
• Ensure at all times the best level of service and excellent communication to our clients.
• Delivery and execution of projects to scale and optimise operations within Truelayer, with a primary focus on client impacting operations.
• Facilitate communication and collaboration between cross-functional teams to ensure the project success.
• Help create a scalable operational framework for our SMB portfolio.

About you:

• Bachelor’s degree in business administration, project management, or related field. Master’s degree or relevant certifications is a plus.
• Proven experience (2 years) in client operation roles.
• Proficient in CRM and customer support tools and software (such as Slack, Zendesk, Hubspot, Mailchimp, Google Sheet).
• A proactive individual with a great sense of drive to delight customers
• Excellent project management abilities, with a track record of successfully delivering complex projects.
• Exceptional communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and analytical capabilities.

What you can expect from us:

• Flexible hours and hybrid working - we offer a hybrid approach to work of 3 days per week remote working 🏡 and 2 days per week in our new offices in London 🇬🇧 Milan 🇮🇹 and Dublin 🇮🇪
• Need to collect the kids from childcare? Love a workout in the gym first thing? No worries, we trust you to do your best work within our hybrid framework 🧘
• A one-off remote-working budget to help you set up your home office 💺
• 24 days holiday as standard ✈️ with flexible bank holidays, so you can take those days whenever you like 🌍
• 12 fully-paid wellbeing days a year and your birthday off (on top of the holiday allowance) 🕊️
• 2 volunteering days to support causes important to you
• 90 day ‘work from abroad’ policy 👩‍💻☀️
• Generous parental leave, above and beyond statutory requirements and with no minimum tenure 👪
• Competitive pension contribution at 4% & 4% 🧓
• Private health insurance from the day you start 🧑‍⚕️
• Membership of mental wellbeing platform Spill and premium Calm subscription
• A £1000 budget to spend on learning & development each year 📚
• Free lunch from Just Eat 🥙 (If you choose to work from the office on Tuesdays, Wednesdays and Thursdays)

At TrueLayer, we don’t just do inclusion and diversity. We embrace people that have different opinions, perspectives and personalities. Because we believe that by seeing the world from all sorts of angles, we can make life better for all the people who live in it. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). If you’d like to discuss alternative working patterns, please let us know.

We will always aim to make appropriate adjustments to ensure we are fully inclusive to people with different needs during our interview process. So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.