Implementation Manager

Job Description

Our Mission

We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.

Your Mission

As our Implementation Manager, you will be responsible for delivering high-quality implementation services to our clients. This role combines customer-facing project management skills and implementing change internally for existing clients. You will be able to manage stakeholders effectively, build relationships, and ensure buy-in from all parties involved.

Things you will be working on…

• Manage change and roll out new functionality for live clients (renewals, new benefits and re-implementations)

• Build comprehensive and well structured re-implementation, benefit renewal and benefit onboarding project plans for existing clients

• Ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant stakeholders up to date

• Be an expert on the product - be able to learn how to do configuration of new benefits and to understand the way that affects other parts of the product such as reporting.

• Own the projects to improve and grow our relationship with existing clients including managing any queries, maintaining formal updates, holding your squad and other internal teams accountable, and handling issues and escalations through to resolution.

• Establish and optimise implementation and handover processes with other internal functions, ensuring a streamlined and consistently positive experience for our Customer

• Work closely without tech and product teams to raise awareness of product limitations affecting live clients

• Manage KYC and KYB processes for customers onboarding to the platform

• Keep our internal systems up to date, making sure that we’re maintaining high levels of accuracy at all times

• Handle our customers’ data according to our confidentiality and security policies

You will love this role if you have…

• Project management: you will have experience in managing SAAS implementation/onboarding projects for customers from end-to-end

• Experience running complex UAT projects

• Experience running squads from a product, delivery or implementation capacity

• Detail oriented to ensure there’s no disruption to client day to day operations when doing re-implementations

• Experience in a Service Delivery, Technical Account Management or Tech Support role.

• Excellent verbal and written communication skills - You will be having direct contact with our customers on a daily basis, including delivering training sessions

• Strong interpersonal skills; able to align different teams within the project plan and drive accountability over milestones to support successful delivery

• A problem solver: able to tackle and take ownership of issues and challenges as they arise

• Good knowledge of Google Sheets and /or Excel

• Highly organised and able to prioritise effectively

• Tech savvy– able to confidently to quickly pick up new systems and technology - some knowledge of Hubspot would be helpful

Our compensation & benefits

It’s important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package.

We’ve built an offering that provides a selection of benefits across 5 key pillars: health & wellbeing, family, lifestyle, finance and social.

This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here.

💰 Competitive base salary + equity, so you own what you build

💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

🔋 £500 annual Learning & Development allowance: plus 3 days paid study leave a year to support you with your professional development

👩🏽‍💻 £500 work from home set up allowance, which you can put towards kitting out your home office

🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

🏖 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you) ...and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

🌴 Generous work-from-anywhere scheme, allowing you to work from abroad for up to 3 weeks, twice a year

🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

🧠 Comprehensive and tailored mental health support through a leading provider

💪 Access to a choice of fitness memberships

❤️ Comprehensive Private Medical Insurance

💌 Funded Life Assurance cover with the option to voluntarily increase

🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events

Diversity and Culture at Ben

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.