Senior Director of CX Advisory Services

Job Description

Description & requirements

Description

Transcom is seeking a Senior Director of CX Advisory Services to join our Advisory Services and Applied Insights department. This team offers data and analysis-driven advice to improve customer satisfaction levels through recommended solutions targeting and delivering value-add services. Working with existing and prospective customers, they understand the end to end customer experience and related business objectives.

What's in it for You?

• An ambitious and stable employer with long-term goals

• A fast paced working environment, working with some of the world’s top brands

• International and inclusive workplace

• Remote working, based in Estonia

• Competitive salary

• Career opportunities globally

Join us as a Senior Director of CX Advisory Services

Your primary focus will be to take the value proposition of our service offerings to the market - ensuring there is a clear and effective model to demonstrate our global CX capabilities. You will collaborate with Practice leaders, Domain Experts and Product Managers to manage and support projects for existing and new customers.

Job responsibilities:

• Build, standardise and establish global methodologies supporting CX Management

• Take ownership of developing CV Solutions to fit existing and prospective clients needs

• Deliver customer centric analytics and business centric insights to help achieve clients’ overall business objectives

• Drive the development of our Business Value Proposition from insight driven research

• Take the lead in establishing solid processes to implement innovations ideas, innovation pilot plans and innovation priorities

What we are looking for:

• Fluency in English at C1 level, other EU languages are a plus
• 5 years minimum of experience in a similar post, implementing global CX strategies
• Ability to collaborate with multilingual stakeholders, often across multiple countries
• Previous working knowledge of various Customer Experience Management structures and models
• Able to identify and seize business opportunities
• A high focus on results through making an impact and successful planning
• High level of initiative, makes things happen
• A methodical approach to working
• Open to learn new concepts and strategies

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mind-set, there’s no end to how far we can go together.
We look forward to hearing from you!


“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”