Flexa
Transcom
Transcom
A global community of customer experience experts.

Transcom

We’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

2 days/week at home

A little flex time

We asked employees of Transcom how satisfied they are with flexible working, and this is what they told us

Based on 402 employee responses

Location
76%
Employees are largely happy with their working location freedom
Hours
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Benefits spotlight

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days
What's great about Transcom
Mission and vision
  • Sustainability

    Sustainability

  • Disruptor

    Disruptor

  • Automation

    Automation

Culture
  • Supportive

    Supportive

  • Collaborative

    Collaborative

  • Dynamic

    Dynamic

Our company environment

    Open roles at Transcom

    Teleoperador/a de atención al cliente - Alemán Nativo - Teletrabajo 100%

    Trabajo a distancia

    Danish Team Leader for Nets

    Malaga, Aruba, España

    Business Clients Orders Coordinator

    Nuotolinis darbas

    Team Leader con experiencia en atención al cliente con Italiano y Inglés

    Barcelona, Cataluña, España

    Teleoperador/a sector seguros (no venta) de lunes a viernes

    San Juan de Aznalfarache, Aruba, España

    Atención al Cliente (m/f) Catalán

    Porto, Porto, Portugal

    Bilingual Customer Service (M/F) Spanish and English Speaker

    Remote job

    Tele2 klientu apkalpošanas speciālists/-e

    Riga, Rīga, Latvia

    Nederlandstalige Klantenservice Medewerker ODIDO - Alicante

    Alicante, Comunidad Valenciana, España

    Teleoperador/a de atención al cliente - Italiano Nativo con Español

    Barcelona, Cataluña, España

    HR Manager

    Malaga, Aruba, España

    Teleoperador/a de energía. Teletrabajo híbrido.

    San Juan de Aznalfarache, Aruba, España

    Teleoperador/a retención energía. Turno de mañana.

    San Juan de Aznalfarache, Aruba, España

    Trilingual Customer Service Representative

    Tallinn, Harjumaa, Estonia

    Customer Support (M/F) German Speaker

    Matosinhos, Porto, Portugal

    Customer Support (M/F) German Speaker (remote) 27/05

    Remote job

    English Customer Support (M/F) 29/04

    Porto, Porto, Portugal

    French Customer Support (M/F) 29/04

    Porto, Porto, Portugal

    Customer Support (M/F) Dutch Speaker 29/04

    Rua Latino Coelho, Porto, Porto, Portugal

    Customer Service (m/f) Italian Speaker (29/04)

    Porto, Porto, Portugal

    Norsktalende kundsupport for Viaplay

    Stockholm, Stockholms län, Sweden

    Dansktalende kundeservice medarbejder til Viaplay

    Stockholm, Stockholms län, Sweden

    Norsktalende kundesupport til premium bilmerke i Stockholm

    Stockholm, Stockholms län, Sweden

    Dansktalende kundeservice medarbejder til premiumbilmærke i Stockholm!

    Stockholm, Stockholms län, Sweden

    Customer Support (M/F) German Speaker in Braga

    Braga, Braga, Portugal

    Nederlandstalige Klantenservice Medewerker ODIDO - Malaga

    Benalmadena, Aruba, España

    Nederlandstalige Klantenservice Medewerker ODIDO - Alicante

    Alicante, Comunidad Valenciana, España

    Tele2s Kundsupport mobila tjänster

    Örebro, Örebro län, Sweden

    Nederlandstalige (Junior) Teamleider Alicante - Odido

    Alicante, Comunidad Valenciana, España

    Nederlandstalige Klantenservice Medewerker ODIDO - Malaga

    Benalmadena, Aruba, España

    Nederlandstalige Klantenservice Medewerker ODIDO - Alicante

    Alicante, Comunidad Valenciana, España

    Nederlandstalige Klantenservice Medewerker ODIDO - Alicante

    Alicante, Comunidad Valenciana, España

    Nederlandstalige Klantenservice Medewerker ODIDO - Malaga

    Benalmadena, Aruba, España

    Junior Analyst (Resource Planning)

    Nuotolinis darbas

    Teleoperador/a de seguros - Emisión llamadas - Trabajo híbrido

    San Fernando de Henares, Comunidad de Madrid, España

    Klientų aptarnavimo specialistas (-ė) (naktimis, vakarais)

    Kaunas, Kaunas, Lietuva

    Lithuanian speaking customer support specialist for NETS business clients (Fixed-term)

    Riga, Rīga, Latvia

    Finnish speaking customer experience specialist Western Union

    Riga, Rīga, Latvia

    IT Service Delivery Engineer

    Kaunas, Kaunas, Lietuva

    Klientu apkalpošanas dispečers/-e

    Remote job

    Kundservicemedarbetare på distans till Tele2

    Remote job

    Kundtjänstmedarbetare för Tele2 företag

    Eskilstuna, Södermanlands län, Sweden

    Nederlandstalige Klantenservice Medewerker ODIDO - Malaga

    Benalmádena, Aruba, España

    Customer Service (m/f) Slovak Speaker

    Remote job

    Customer Service (m/f) Slovak Speaker (remote)

    Remote job

    Customer Service (m/f) Polish Speaker (remote)

    Remote job

    Customer Service (m/f) Polish Speaker

    Porto, Porto, Portugal

    Customer Service (m/f) Czech Speaker (remote)

    Remote job

    Customer Service (m/f) Czech Speaker

    Porto, Porto, Portugal

    Customer Support (M/F) - Norwegian Speaker

    Remote job

    Nederlandstalige Klantenservice Medewerker Odido in Porto 11/06

    Porto, Porto, Portugal

    Customer Support (M/F) German Speaker (remote)

    Remote job

    Customer Support (M/F) - Danish Speaker

    Rua Latino Coelho, Porto, Porto, Portugal

    Customer Support (M/F) - Norwegian Speaker

    Porto, Porto, Portugal

    Customer Service (m/f) Swedish Speaker

    Porto, Porto, Portugal

    Customer Support (M/F) - Finnish Speaker

    Rua Latino Coelho, Porto, Porto, Portugal

    Kundservicemedarbetare för Comviq

    Borås, Södermanlands län, Sweden

    Nederlandstalige Klantenservice Medewerker Odido in Porto 06/05

    Porto, Porto, Portugal

    Danish speaking customer support specialist for Western Union

    Riga, Rīga, Latvia

    Norwegian speaking customer experience specialist Western Union

    Riga, Rīga, Latvia

    Team Leader (M/F) Dutch Speaker

    Porto, Porto, Portugal

    Bli vår neste kunderådgiver

    Fredrikstad, Viken, Norway

    Kundtjänstmedarbetare för Tele2 bredband och tv-support

    Eskilstuna, Södermanlands län, Sweden

    Senior Accountant

    Riga, Rīga, Latvia

    Norsktalende B2B kundebehandler for Nets

    Malaga, Aruba, España

    Dansktalende kundeservice

    Stockholm, Stockholms län, Sweden

    Talent Acquisition Specialist

    Madrid, Comunidad de Madrid, España

    Kundsupport för Tele2s mobila tjänster

    Örebro, Örebro län, Sweden

    Swedish speaking customer support specialist for NETS business clients

    Riga, Rīga, Latvia

    Norwegian speaking customer support specialist for NETS business clients

    Riga, Rīga, Latvia

    Danish speaking customer support specialist for NETS business clients

    Riga, Rīga, Latvia

    Customer Service (m/f) Hungarian Speaker

    Porto, Porto, Portugal

    Customer Service (m/f) Hebrew Speaker

    Porto, Porto, Portugal

    Swedish speaking customer support specialist for Western Union

    Riga, Rīga, Latvia

    German Customer Care Specialist in Spain

    Malaga, Aruba, España

    Kundtjänstmedarbetare för Tele2 bredband och tv-support

    Eskilstuna, Södermanlands län, Sweden

    Customer Service Representative in Swedish

    Nuotolinis darbas

    Norsktalende kundebehandler

    Malaga, Aruba, España

    Dansktalende kundeservicemedarbejder

    Malaga, Aruba, España

    Employee reviews

    Transcom's employees have anonymously had their say in what they think of the company

    Work environment in the company is very friendly.

    Pleasant and understandable environment and very accessible by the team leaders.

    I work in the Spanish based branch and for Spanish standards this company is far above other companies in regards to salary, work conditions and work environment. It is a pleasure to work for them and one feels appreciated

    Great co-workers! Friendly, but demands on reaching quality, sales and efficiency goals. Give it a try, and see if it is something for you! If you reach your quotas, you have the option of working from home.

    Love the flexibility and the fact that they are caring for the employees concerns. I wish they would raise the salary.

    Working at Transcom

    Company employees

    30000

    Gender diversity (male:female)

    F%54; M%46 (middle management)

    Hiring Countries

    Estonia
    Latvia
    Lithuania
    Netherlands
    Norway
    Portugal
    Spain
    Sweden

    Awards & Achievements

    External award Icon

    CV Online Top Employer

    2022

    About us

    Back in 1995, the Swedish investment company Kinnevik had a vision of founding a global customer service provider with big ambitions and brilliant clients. That's how Transcom was born. Within a decade, we expanded across Europe and soon after, into the US, Canada, Colombia, and the Philippines. What made it possible? For one, a nimble attitude towards on, off, and nearshoring, which we call smartshoring. For another, endless curiosity, embracing cultures, and relentless commitment to our clients' success.

    Today, we are 30,000 customer experience specialists at more than 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

    Flexible working at Transcom

    At Transcom, we strive to accommodate flexible working arrangements, offering part-time, hybrid, or remote options for some roles, depending on location and position. We prioritize transparency to provide candidates with a clear understanding of our flexible work environment, fostering a positive and supportive culture for all employees. Plus, with relocation possibilities for certain roles and locations, we add an exciting twist to the adventure, opening doors to new personal and career horizons! Check out our open vacancies for more information.

    Approach to diversity & inclusion

    Our values are fundamental to who we are. They define the principles that guide us day to day, and encompass the strength of our people and our culture. They’re what unite us, transforming us from a company to a community. What’s most important - we live by them every day.

    • We’re here to support. We're customer experience experts. Committed to ensuring our clients’ success by making every interaction with their customers as easy, enjoyable, and fruitful as possible. And always thinking about how we can go from good to great.
    • We keep our promises. We take commitments seriously. To our clients, our company and each other. We’re responsive, honest and communicative. By being transparent with opportunities and requirements, we always deliver beyond expectations.
    • We come as we are. We’re diverse by nature, inclusive by choice. We provide equal opportunities and we never tolerate discrimination. Our inclusive culture helps broaden our perspectives, and drive innovation.
    • We’re team players. We make everyone feel supported, encouraged, and welcome from day one. We value every person’s contribution, and consider every point of view. We’re all accountable for our actions, and their results. Together, we celebrate success, solve issues, and share learnings.
    • We’re lifelong learners. We have an open mind and are always willing to learn. Striving to do things smarter and better. This is how we improve, grow, innovate, and go through change one step at a time.
    What do we think of Transcom?

    We've loved onboarding Transcom. They recognise working hard and being part of a team and it's so exciting to see a company so large perform so well. If you are customer focused and looking for flexible work, Transcom could be ideal for you.

    Meet who might be hiring you

    Joining Transcom offers an opportunity to thrive in a dynamic, flexible, inclusive environment where collaboration, innovation, and excellence are valued. Our company culture prioritizes teamwork, respect, and integrity, fostering an atmosphere of open communication and opportunities for growth. We embrace diversity and believe that varied perspectives lead to better solutions.

    We seek individuals who are customer-focused, adaptable, collaborative, innovative, and resilient. Apply today!

    Awards & Achievements

    External award Icon

    CV Online Top Employer

    2022
    Behind the scenes at Transcom

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