Customer Experience Specialist

Job Description

About the role:

At Motorway, we're transforming the way people buy and sell cars, and our Customer Experience team is at the heart of it all. We're looking for enthusiastic, customer-focused individuals to join us in providing exceptional service and support to our users.

Whether you're helping sellers navigate the car-selling process, assisting dealers with their purchases, resolving payment queries, or driving engagement with our platform, you'll play a vital role in ensuring a smooth and positive experience for everyone involved.

What you'll be doing:

• Providing outstanding customer service: You'll be the friendly voice and helpful guide for our customers, answering their questions, resolving their issues, and exceeding their expectations.
• Building relationships: You'll develop strong relationships with both internal and external stakeholders, fostering collaboration and ensuring a seamless experience for all.
• Managing processes: You'll handle a variety of tasks, from updating our CRM systems to ensuring accuracy and efficiency in everything you do.
• Problem-solving: You'll proactively identify and resolve customer issues, using your initiative and resourcefulness to find the best solutions.
• Embracing a growth mindset: You'll be eager to learn and develop your skills, taking advantage of the training and support we provide to become an expert in your field.

Requirements

What you bring to the table:

• Passion for customer service: A genuine desire to help others and provide a positive experience.
• Excellent communication skills: The ability to communicate clearly and effectively, both verbally and in writing.
• Strong attention to detail: A meticulous approach to your work, ensuring accuracy and efficiency.
• Problem-solving skills: The ability to think on your feet and find solutions to challenges.
• Positive and proactive attitude: A can-do spirit and a willingness to go the extra mile.
• Team player: A collaborative approach and a willingness to support your colleagues.

Benefits

• Join a fast-growing company at the forefront of the automotive industry.
• Make a real impact on the customer experience and contribute to Motorway's success.
• Receive comprehensive training and support to develop your skills and advance your career.
• Work in a vibrant and supportive team environment.

Note: Specific responsibilities and requirements may vary depending on the team you join (Seller Services, Dealer Services, or Payments). We'll discuss these in more detail during the interview process.