Senior Customer Success Productivity Manager

Job Description

Join us on December 10 for our next webinar, Embracing Non-Linear Career Paths—ideal if you’re evaluating your career journey or considering new directions. With year-end conversations just around the corner, now’s the time to gain fresh insights! Learn more here. We are Camunda - where your work will have real impact! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs – orchestrate their most critical processes to drive digital transformation. In 2024, we crossed the $100 million mark in ARR – an incredible milestone in our growth story. We’ve been named in GP Bullhound’s 2024 Top 100 Next Unicorn list, we’ve earned Flexa’s stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we’re rewriting the rules of how modern businesses operate. And we’re just getting started! We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for.

What you'll be doing:

• Collaborating with CSM Global Leadership team in identifying skill and enablement gaps and creating enablement resources to overcome these gaps
• Driving execution of all Productivity/ Enablement programs from CSM perspective (e.g. account teaming, product/ pricing )
• Aligning with People team leadership program to work with CSM leaders to increase leadership capability
• Driving onboarding process and plan for CSMs and tracking and reporting on new hire progress
• Working with CSMs on specific 1:1 coaching related to their productivity and skill gaps
• Partner with Scaled Success lead and other leaders & experts in CSM dept to help build relevant CSM assets (playbooks, 360 customer templates, cheat sheets etc.)
• Partner with Product marketing, Rev OPs and other supporting teams to enable the CSM on campaigns, play and new business scopes that as the department evolves

What you bring:

• Ability and/or willingness to use our product.
• 7+ years of relevant work experience with progressive responsibility in customer-facing, post-sales functions such as customer success, technical account management, consulting services and/or product support
• Experience establishing, curating and operating scaled delivery frameworks, playbooks and associated delivery assets to equip customer-facing teams at scale with the tools to be efficient and successful in guiding and supporting our customers
• Experience in developing, orchestrating and delivering enablement programs (plays, campaigns, education training, course, coachings etc. ) with extra emphasis on driving adoption, completion, tracking and correlations to ROI
• Hands-on experience with digital-touch and pooled engagement models that drive customer adoption and value realization.
• Deep understanding of the post-sale lifecycle (onboarding, adoption, value realization, advocacy and renewal)
• Strong analytical and problem-solving skills, with experience in A/B testing, data analysis, and making data-driven decisions to improve customer and business outcomes.
• Strong communication and interpersonal skills, with ability to tactfully manage customer challenges and escalations and to lead cross-functional initiatives
• Strong capability and willingness to drive cross functional collaboration

Nice to Have:

• Prior experience with Camunda or other process automation or orchestration technologies
• Familiarity with professional services delivery, high-level software development, cloud computing, DevOps concepts
• Ability to hold value-based conversations with customers on how technology helps them succeed while capturing the value of Camunda’s tech and services to them
• Worked in instructional design software, like Articulate 360, and LMS
• Work in enablement platforms (like Mindtickle, Highsport etc.)

#LI-DNI

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

• United States: $126,000.00 to $189,000.00
  
• Germany: €83,800.00 to €125,700.00
• United Kingdom: £81,700.00 to £122,500.00
• Singapore: S$156,500.00 to S$234,800.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

• A remote by design culture, we believe talent is global!
• We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.
• A home office equipment budget and the choice of hardware. Mac, Windows, Linux - you choose what works best for you or/and you can work from a coworking space.
• We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive. That's why we've teamed up with Modern Health to provide a global well-being program accessible to all Camundi.
• Beyond therapy and coaching sessions, Modern Health also offers guided meditations, digital wellness kits, and accessible learning content ranging from mental health, financial wellness, physical movement and more!
• To promote movement we also pay towards your fitness activities.
• Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
• We understand our employees contribute immeasurably to Camunda’s success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

More of what we offer globally & in your country can be found here.

"Everyone is welcome at Camunda” — this is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/.