Senior Product Manager - Shopping Experience

Job Description

We are looking for a Senior Product Manager who will define market leading experience for our customers to drive higher customer conversion and repeat shopping behaviours by bringing a step-change to the shopping journey on Tesco.com website and Tesco Grocery Shopping App. As a subject matter expert in customer experience, you will work with Customers, Business stakeholders, Technology and Design experts and several other product managers across the network to deliver exciting and critical business and customer outcomes.

In return, we offer exciting & industry leading opportunities, a great team, an excellent benefits package, and significant career development opportunities. The position will be based at our Technology Centre in Farringdon, London

• Evolve and drive the product vision, strategy, and the long-term roadmap
• Proactively partner with peers and senior stakeholders to set the future direction of Inspirations led online shopping as part of the wider business strategy across all TESCO Markets
• Understand key user personas, customers segments for the product and their pain points.
• Accountable for the performance/ adoption of the product and responsible for the Outcomes and Key Results (OKRs)
• Prioritise work and decisively resolve trade-offs with peers and senior leaders
• Effectively document and explain new requirements to the engineering team using user stories with acceptance criteria and help the team in breaking down complex work into smaller, deliverable chunks of value that can be delivered faster.
• Steer sprint/ release planning sessions by working with the engineering counterparts to plan sprints/ releases that deliver maximum business value in least effort
• Drive the acceptance and adoption of ideas and improvements with product teams and engineering stakeholders
• Provide direction to cross functional team (s) on short-term tasks/ near-term priorities

§ Building strong collaboration with several teams and stakeholders including Operations teams, 3rd Party Partners, User experience (UX), Data Science, Engineering teams etc.

§ Strong judgement in assessing opportunities, insights and data to establish emerging customer needs

§ Leadership and direction setting for cross functional team(s) with decision making on near-term priorities versus long term strategic path.

§ Influencing your teams and stakeholders to drive change and product driven value creation.

§ Experience in product management of Front-End products (e.g. Websites and Mobile Apps)

§ Experience and understanding of agile techniques to deliver market leading products

§ Experience in managing products across different stages of the product lifecycle

§ Experience in Online Shopping and E-Commerce is preferred but not mandatory

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.