Head of People Experience - Tangle Teezer (12-month contract)

Job Description

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type—from straight to coily—and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way.

Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact.

Who Are We?

Helping you have healthy hair has been our mane goal since 2007. No matter your hair type – straight, curly, fine, fragile, or coily – our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they’re your daily dose of confidence. So, you can take on whatever tangles life throws your way.

The Role

This is a senior, hands-on maternity cover role at a pivotal point in our business. Following our acquisition by BIC in December 2024, the Head of People Experience will play a critical role in stabilizing, integrating and optimizing our people operations, systems and employee experience across the UK and US.

You will be responsible for the end-to-end people experience, while leading a major HR systems and integration programme, including:

• Sunsetting HiBob as our current HRIS

• Supporting the implementation, adoption and embedding of BIC’s global HRIS (SuccessFactors)

• Delivering change management, communication and training

• Leading people-related integration works post-acquisition

This is an operationally strong, commercially minded people leadership role, supporting the People Director.

In This Role You’ll Get To:

People Leadership & Operations

• Lead, coach and develop the People Advisor and Senior Office Experience & Events Manager, ensuring the smooth running of all people operations across the UK & US.

• Own and oversee the full employee lifecycle, from onboarding to offboarding.

• Continuously improve people processes, policies and procedures in line with business needs and our Values (Proud, Authentic, Champions).

• Oversee UK & US payroll (monthly and bi-monthly) in partnership with Finance.

• Maintain and enhance people-related compliance across both regions including:

• Right to work checks

• Annual compliance training

• Health & Safety obligations

• Own relationships with benefits brokers and ensure benefits remain competitive and compliant.

• Oversee office management and internal events, supporting culture, wellbeing and engagement.

HRIS, Systems & Integration

This role will take full ownership of our People technology transition and post-acquisition people systems integration, including:

• Leading the sunset of HiBob, ensuring:

• Data accuracy, cleansing and migration

• Minimal disruption to employee experience

• Acting as the People lead for implementation and adoption of BIC’s HRIS (SuccessFactors), working closely with BIC HR & Technology teams, Internal Finance, IT and Leadership

• Supporting data mapping, systems alignment and policy harmonisation.

• Designing and delivering change management, communications and training for people team, line managers, empoyees

• Building sustainable people processes that can scale post-integration and are fully embedded in the new HRIS.

Business Partnering & Organizational Effectiveness

• Act as a trusted partner to Heads of Department and Senior Managers in the UK

• Support and coach leaders through:

• Employee relations matters

• Organizational change and workforce planning

• Lead and embed:

• The annual performance, compensation & talent cycle

• Job levelling framework and development planning

• Workforce planning

• Oversee engagement surveys, insights reporting, and action planning with SLT.

• Proactively lead internal communications during a high-change period.

Learning, Development & Capability

• Support the People Director in the roll-out of learning & development initiatives.

• Build and deliver manager tools and training, including:

• Manager induction

• Giving feedback

• Performance management

• Ensure leaders feel confident navigating change, performance and integration challenges.

What We Are Looking for In You:

• Proven experience in a senior People role, ideally in a scaling business.

• Strong operational People leadership combined with credible commercial business partnering.

• Demonstrated experience leading HRIS implementation, optimization or integration projects.

• Experience with SuccessFactors is preferred.

• Exposure with system migrations, acquisitions or post-merger integration is highly desirable.

• Understanding change management and L&D delivery.

• Strong working knowledge of UK employment law; US exposure advantageous.

• Comfortable operating in ambiguity, pace and transformation.

• Experience in a hybrid/flexible work environment.

• Strong leadership and coaching capability.

• Highly organized, solutions-focused and delivery-driven.

• Confident communicator, able to influence at all levels.

We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply even if you don’t tick everything on the list — we’d love to hear from you!

What It Means to Be Part of Tangle Teezer:

At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.

• Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.

• Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be.

• Champion: We are champions of one another, our brand, and our environment.

The Good Stuff:

For all your hard work and dedication, we have fantastic rewards for you –

• 🕒 Flexible working hours with core hours from 10am to 4pm

• 🏢 Working 2 days in the office and 3 days from home

• 💸Competitive Salary

• 🎯Performance-related bonus of 15% based on annual salary

• 🌴 27 days holiday, with the option to buy or sell holiday days

• ❤️ 2 volunteering days per year

• 🌍 10 days working from any location of your choice

• 🎉 Flexible bank holidays - choose the standard bank holidays or swap them for dates that are more meaningful to you

• 💆‍♂️ Free in-office massages

• 👶 Enhanced family policies

• 🌸 Supportive Period & Menopause Policies

• 💼 Enhanced pension scheme

• 🛡️ Life assurance at 4x your salary

• 🏥 Private medical insurance

• 💊 Medical cash plan for everyday healthcare needs

• 🚴‍♀️ Cycle to Work Scheme

• 🎉 Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!

• 🐾 Pet friendly office. Bring your furry friend to work with you!

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.