People Operations Lead

Job Description

About 9fin

The world's largest asset class, debt, operates with the worst data.

Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news. However, in debt capital markets, the picture is completely different. It still behaves like it’s in the 1980s; trillions of dollars of trades are placed over the phone, news is slow, and corporate credit information is imperfect and scattered.

Our mission is to change this.

9fin's proprietary technology delivers fast and comprehensive financial, credit, legal & ESG analysis. Our clients are able to make faster, more informed decisions, win more business and most importantly, save time.

Our fast growing list of clients include 9 of the top 10 Investment Banks, leading Asset Managers, Hedge Funds and Law Firms.

The opportunity

We are looking for a tech-forward, detail-oriented People Operations Lead to join our high-performing people team and build upon our best-in-class people operations activity! We have an incredible HR Tech Stack and the key processes in place for you to come in and scale and elevate to the next level, ready for an exciting level of growth.

What you'll work on

Every day is different, but here’s an example of the kind of things you’ll work on:

• People life cycle: Own and facilitate the full people operations life cycle across our London, New York, Belfast and Hong Kong teams, from onboarding to employee changes and offboarding

• Employee data & platforms: Ensure employee data and records are accurate in our People Ops (HiBoB) and Engagement & Performance (Lattice) systems, ensuring that these platforms are configured, maintained and updated in a timely manner

• Documentation and Compliance: Ensure all contracts and deeds are signed promptly, providing responses to employee queries by liaising with relevant internal teams and escalating delays where necessary; ensure background Checks, Right to Work, I9, signed contracts, IP deeds and CIIAs are securely downloaded and saved in relevant folders.

• Onboarding: This includes, but is not limited to, managing the contracting and right-to-work processes, updating our tools and systems to accommodate new hires (e.g., Google Workspace, WeWork, etc.), updating employee data in our HRIS, prepare managers for their new hires, oversee equipment procurement, and lead engaging onboarding sessions to ensure an exceptional first-day experience. Additionally, you will analyze onboarding survey feedback to continuously iterate and improve the journey for all new 9finners

• EOR and PEO operations: Create new cases and manage end to end EOR / PEO activities

• Ticketing & Task Management: Work within our central ticketing system (Linear) to manage incoming requests, track progress on People Ops tasks, effectively manage the triage process.

• Reporting: Provide people-related reports and analytics as requested to support data-driven decision-making.

• General support: This role will have exposure to and be expected to execute various ad hoc requests and tasks from the team and will also support all People Ops projects.

• General support: Be the first point of contact for our team members for general people-related queries, responding quickly and effectively to queries and escalating matters when needed

• Foster belonging: Support internal events, activities and employee communications that build psychological safety amongst our teams in order to create true engagement and a best-in-class employee experience.

• Ad hoc office management: Support with office management tasks

• Process improvement: Consideration for getting continuous improvements in place to ensure that our People Team processes are efficient, effective and user friendly.

• Vendor Operations and Invoicing: Regularly collaborate with various vendors to ensure day-to-day operations meet the highest standards. Review vendor invoices for first level approval.

About You

This role will be a great fit if you:

• Are passionate about people operations and creating a best-in-class experience for employees and candidates alike

• Care deeply about data integrity and have experience with general people processes and onboarding team members

• A basic understanding of US employment law and immigration framework or a strong interest in learning and maintaining knowledge

• A proactive approach to work, learning and implementing new skills

• Strong organisational and administrative skills

• Exceptional attention to detail

• Can operate autonomously in a fast-paced environment and operate at pace

• Have an eye for automation, are solutions driven and able to suggest improvements to keep our processes and systems ahead of the curve

• Want to be part of and learn from a high-performing people and talent team and have impact from the start of your 9fin journey

Extra points for:

• Familiarity with our HR Tech Stack: HiBob, Lattice, Linear

• Previous experience in a scaling tech company

Our benefits

We’re a scaling start up and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel.

Financial & Insurance

• Competitive Salary: $100,000-$120,000 (our salary bands are benchmarked at 75-90th percentile of market)

• Equity Options

• 401(k) (9fin pay 3%, employee contributions are uncapped)

• Private Health Insurance, with Dental and Vision

• Paid sick leave

• Disability Insurance (New York)

• Commuter Benefit

Time off

• 25 vacation days per year

• Local public holiday

• Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work

• Work abroad for up to 3 months a year

• 1 month paid sabbatical after 5 years of service

• Enhanced parental leave & flexible working arrangements available

Training & Culture

• Professional learning and development budget

• Bi-annual team socials

• Summer and Winter company social events

9fin is an equal opportunities employer

At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you’re excited about this role but your experience doesn’t perfectly align with the job description, we encourage you to apply anyway. You might just be who we’re looking for — either for this role, or perhaps another.