Senior Account Manager

Job Description

Responsibilities & Duties:

As a Senior Account Manager, you’ll play a key role in managing and growing key customer relationships while driving significant revenue growth. You will be part of a collaborative, high-energy sales team, reporting to the Existing Business Sales Manager and working closely with colleagues across Sales, Marketing, Customer Experience and Training & Integration.

Your responsibilities will include:

• Sales & Revenue Growth: Closing sales opportunities within your account base in line with ambitious quarterly revenue targets
• Activity & Pipeline Management: Hitting monthly activity KPIs focused on meeting booking and pipeline generation
• Forecasting & CRM Management: Maintaining accurate records and forecasting in Salesforce, ensuring visibility on monthly and quarterly revenue projections
• Key Account Management: Focusing on the close account management of identified ‘Key’ and ‘Development’ accounts capable of significant revenue growth, including delivering Quarterly Business Reviews (QBRs) (ideally in person)
• Contract & Recurring Revenue Growth: Identifying opportunities to convert ad-hoc purchases into contracted recurring revenue by promoting our contract model
• Strategic Growth Planning: Developing structured growth plans for each ‘Key’ account, including:
• Mapping decision-makers and key contacts
• Understanding organisational structure (e.g., regions/countries, business units, departments with budget control)
• Working with the Marketing team on targeted, bespoke account-based marketing campaigns to drive increased Strengthscope® usage.
• Cross-Team Collaboration: Partnering with the Training & Integration team to drive successful project outcomes through design, delivery, and evaluation
• CRM & Process Management: Maintaining accurate records in Salesforce, tracking all interactions, and proactively following up on client needs to ensure smooth operations
• Client Advocacy & Feedback Loop: Collaborating with Marketing to create a water-tight feedback loop, ensuring client insights drive continuous engagement and growth strategies
• Internal Influence & Strategy: Advocating internally for what is needed to grow ‘Key’ accounts and providing active feedback to key stakeholders.

Skills & Attributes:

If you have a mix of the following skills and attributes, you might be just who we’re looking for:

• At least 4+ years’ experience in Sales or Account Management, with a track record of achieving individual revenue targets
• Proven experience managing high-spend key accounts and driving significant revenue growth
• Experience selling annual recurring revenue contracts is highly desirable
• Strong commercial acumen, with experience securing contracts over £50k in value
• Excellent relationship building skills, with the ability to engage and influence stakeholders at all levels
• Highly organised and accountable, with the ability to manage complex accounts, projects, and multiple deadlines
• Resilience and adaptability with the ability to handle challenges, learn from feedback, and demonstrate a growth mindset
• Tech-savvy and process-driven, comfortable using CRM systems (Salesforce preferred) and sales tools to track performance client engagement.

Benefits:

Here are some of the good things you’ll get when you join Strengthscope:

• 30 days (+ bank holidays) of annual leave
• Annual financial support budget of £500 to spend on what matters most to you
• Enhanced pension plan where Strengthscope meets your contribution up to 10%
• Flexible working – we’re verified by Flexa! Check out our company page on https://flexa.careers/companies/strengthscope
• Working for a B Corp! Check out our official statement at https://www.strengthscope.com/blog/strengthscope-is-now-a-certified-b-corp
• An extra day off for your birthday
• Home setup allowance
• Enhanced family-friendly leave
• Eye care vouchers (we pay for your test and contribute £49 towards glasses)
• Internal and external coaching and mentoring opportunities
• Monthly personal development time
• StrengthscopeMASTER™ qualification
• Strengths Heroes - where we celebrate the most awesome people every quarter!
• Monthly team get-togethers and quarterly team days to reflect, plan, and celebrate
• Offices on the bustling Borough High Street, 5 minutes from London Bridge station.

Click https://www.strengthscope.com/about/life-at-strengthscope to hear directly from our current team members!

Strengthscope is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.