Strengthscope • London, England

Customer Experience Assistant

Employment type:  Full time
Salary:  £26,000 – £31,000 per annum

Remote-first – office available

A little flex time

Dog friendly

Job Description

Responsibilities & Duties:

The core function of a Customer Experience Assistant is simple: providing first-class human support and training to customers who use our platforms.

Your responsibilities will include:

  • Becoming an expert of the Strengthscope® SaaS system, its features, functions, and capabilities
  • Troubleshooting and supporting our customers via phone, email, MS Teams, and live chat to ensure every interaction, across all channels, delights our customers and echoes our values
  • Setting up, scheduling, and delivering training sessions to update customers and teammates on how to use the Strengthscope® system
  • Resolving complex customer issues and complaints by following our procedures
  • Collaborating with relevant teams to identify trends in customer issues and find effective solutions
  • Enhancing the Customer Experience department by contributing to projects aiming to improve the overall customer experience as part of departmental strategy
  • Maintaining data processes on our CRM (Salesforce) to ensure data remains accurate and passing on any sales opportunities
  • Assisting in keeping our knowledgebase up to date with relevant content
  • Providing support for other tasks as required by the Customer Experience Team Manager.

Skills & Attributes:

If you have a mix of the following skills and attributes, you might be just who we’re looking for:

  • Passionate about helping people have life-changing, lightbulb moments.
  • Deeply care about delivering the best customer experiences even when handling complex issues
  • Have 1-2 years’ experience resolving support requests and queries for digital platforms, ensuring positive outcomes for users
  • Excellent at building relationships and communicating effectively (both verbally and in writing)
  • A team player who is ready to pitch in and help others, understanding that collaboration is the key to success
  • Efficient multitasker with a proactive approach to administrative tasks and troubleshooting
  • Adaptable and capable of managing workload based on customer expectations and SLAs
  • Have a growth mindset and remain humble: recognising that things aren’t always perfect and are happy to help with the continuous improvement across the business.

Benefits:

Here are some of the good things you’ll get when you join Strengthscope:

  • 30 days (+ bank holidays) of annual leave
  • Annual individual financial support budget of £500 to spend on whatever matters most to you!
  • Enhanced pension plan where Strengthscope meets your contribution up to 10%
  • Flexible working – we’re verified by Flexa! Check out our company page on https://flexa.careers/companies/strengthscope
  • An extra day off for your birthday
  • Home setup allowance
  • Enhanced family-friendly leave
  • Eye care vouchers (we pay for your test and contribute £49 towards glasses)
  • Internal and external coaching and mentoring opportunities
  • Monthly personal development time
  • StrengthscopeMASTER™ qualification
  • Strengths Heroes - where we celebrate the most awesome people every quarter!
  • Monthly team get-togethers and quarterly team days to reflect, plan, and celebrate
  • Pet-friendly offices in Kennington, with easy access to Vauxhall and Waterloo stations.

Click https://www.strengthscope.com/about/life-at-strengthscope to hear directly from our current team members!

Strengthscope is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Company benefits

30 days annual leave + bank holidays
Wellbeing allowance – £500
Teambuilding days
Work from home allowance
Matched pension contribution
Birthday off
Dog friendly office
Enhanced maternity leave – 10 weeks' full pay
Enhanced paternity leave – 6 weeks' full pay
Adoption leave – 10 weeks' full pay
Enhanced sick pay – 6 weeks' full pay
Pregnancy loss leave
Fully stocked snack cupboard
Compassionate leave
£500 yearly financial support budget to spend on what matters to you
Internal and external coaching and mentoring opportunities
Monthly personal development time
Location
98%
Employees are very happy with their working location freedom
Hours
88%
Employees are very happy with the flexibility in the hours they work
Benefits
86%
Employees are very happy with the benefits their company offers
Work-life balance
75%
Employees feel that they can switch off quite easily from work
Role modelling
95%
Employees feel that flexible working is part of the culture
Autonomy
93%
Employees feel they have complete autonomy over getting their work done

Working at Strengthscope

Company employees

27

Gender diversity (male:female)

40:60

Office locations

Kennington, London

Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Recruitment & HRTech

Recruitment & HRTech

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Recruitment & HR Tech

Recruitment & HR Tech

Industry awards 2022

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