Flexa
Puzzel
Puzzel
The leading European provider of customer engagement solutions

Puzzel

Puzzel is a fast-growing B2B SaaS company. Already #1 in the Nordics, our ambition is to become the clear European market-leader in the coming years 🚀

Remote-first – once per month in the office

Fully flexible hours

Dog friendly

We asked employees of Puzzel how satisfied they are with flexible working, and this is what they told us

Based on 44 employee responses

Location
95%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
79%
Employees are largely happy with the benefits their company offers
Work-life balance
85%
Employees feel that they can find the perfect balance of life and work
Role modelling
91%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
71%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
81%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
88%
Employees feel like it is a really great environment to work in
Mission
80%
Employees feel quite excited about the company mission
Salary
82%
Employees are very happy with their salaries and feel that it is well above the market average

Benefits spotlight

Co-working space allowance
Enhanced WFH tools
Flexible working week
Mental health platform access
Dental coverage
Health insurance
Work from home allowance
Enhanced sick days
Adoption leave
Enhanced sick pay
Compassionate leave
Optional unpaid leave
Enhanced maternity leave
Enhanced paternity leave
Shared parental leave
Life assurance
Salary sacrifice
Matched pension contribution
Annual pay rises
Teambuilding holidays
Lunch and learns
Company wide holidays/offsites
Employee assistance programme
Dog friendly co-working space
Open to part time work for some roles

Employee reviews

Puzzel's employees have anonymously had their say in what they think of the company

"Puzzel are awesome. especially the Kickoffs and meetups"

"Puzzel received an award for company of the year 2023 for a reason, its people and culture are second to none. There is a focus on results and not ‘working hours’ which means the teams are efficient and smart with their time allowing a work life balance."

"I am very happy within my current role. There is enough flexibility for me to achieve a great work/life balance. It's a great working environment!"

"Puzzel has a very approachable culture all the way to Exec Level, there is no forced authority from senior leaders who are there to help and support and be part of the overall success of employees and the business. There is very much a sense of working together and sharing the successes of individuals, teams, department and the business overall. A great company to work for indeed!!"

"We are an international team with international customers. This makes the work varied and interesting. The company to work for is great. As an employee, I feel valued both with my contribution to the success of the company and the compensation I receive. The flexibility I have as a parent is simply fantastic. Often I can arrange work accordingly and provided my work is done, everyone is happy."

"Great company demonstrated by its values"

Working at Puzzel

Company employees

240

Gender diversity (male:female)

74%:26%

Office locations

London (Bank), Copenhagen, Stockholm, Malmö, Uppsala, Arendal, Oslo (HQ)

Hiring Countries

Bulgaria
Denmark
Netherlands
Norway
Sweden
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Professional Services

Professional Services

Industry awards 2023
External award Icon

Frost & Sullivan "Most Innovative European CCaaS provider""

2023
External award Icon

Best Practices Company of the Year

2023
External award Icon

Customer NPS score of 37

2022

About us

Puzzel is a Norwegian headquartered B2B vendor of what we call "CCaaS" - cloud-based customer contact centre solutions.

Think about everything that the customer service agents use internally: the dashboards and interfaces + all of the automated tools to help them provide you with the best possible customer experience.

Add on managerial tools such as Quality Assurance, Workforce Scheduling, Case Management (ticketing) to ensure that the customer service department is appropriately staffed at all times and doing a great job.

Throw in the automated chatbot on the website + pop-ups to guide you through your journey when buying a product, and you'll hopefully get an idea of what we do!

Being a Scandy business means:

  • Trust & autonomy, from day 1, to manage your workload however you see fit.
  • Family-first: the Nordics take early years support and education seriously and that is embodied by our flexibility for you to manage your time around school/nursery runs, or indeed whatever else is going on in your life!
  • Work-life balance: the Nordics have one of the greatest productivity levels/hours worked, with Norway ranking 2nd in the world + Denmark in the top 10 + Sweden narrowly missing out at number 11. They know that it's all about working smart, rather than working long hours. Oh, and they typically go off for 3-4 weeks over their summer holidays, so they know how to take a break too...

We have entities across Norway, Sweden, Denmark, Netherlands, UK & Bulgaria and have a super international workforce. Will you be one of them soon?

Flexible working at Puzzel

In the UK, we take a remote-first approach; we do have an office space in central London and there are times when employees are asked to come in, particularly during the onboarding period if it's deemed that face-to-face exposure will help, but largely, it is left to the individual and their manager to agree.

In our other entities, employees typically work 2-3 days/week in the office and the rest from home, but even then, we are flexible around the times people come in/leave to fit their personal schedules and if you happen to be staying with friends/family in another location for a week or 2, we're flexible for you to work remotely during those periods too - just as long as it's not year round (unless pre-agreed)!

Approach to diversity & inclusion

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

  • Our Global Leadership Team (C-suite) has shifted from 100% male to 60 male: 40 female in the past 12 months.
  • We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
  • We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
  • We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
  • By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

What do we think of Puzzel?

Puzzel's feedback from their employee survey has been incredible. Great scores across the board - a super impressive place to be!

Meet who might be hiring you

Hi, I'm Ollie, the Talent Manager at Puzzel. I've been here for a year now and it's my first time working with/for a Nordic owned company, having previously worked with a lot of big, American owned corporates - this is such a breath of fresh air.

The independence, trust and autonomy to do your job means that you feel so much more empowered to want to do a great job.

It's also a dynamic, flexible environment, where it's quick and easy to start working on projects and actually make changes + push beyond the core responsibilities of your role, which results in professional development and growth opportunities unlike what I've seen in bigger companies.

I interviewed when my first-born was only 11 months old, so it was a great sign that my then boss had to end the interview at about 3pm her time to go pick up her daughter!

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Professional Services

Professional Services

Industry awards 2023
External award Icon

Frost & Sullivan "Most Innovative European CCaaS provider""

2023
External award Icon

Best Practices Company of the Year

2023
External award Icon

Customer NPS score of 37

2022

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