Puzzel
/10
What Puzzel employees like about the company
96% of Puzzel employees say they can work flexibly.
Hybrid working (with some weekly office time)
Core hours 11–3
93% of Puzzel employees feel it is an inclusive place to work.
Gender diversity in the senior leadership team
91% of Puzzel employees feel they have a good work-life balance.
90% of Puzzel employees say it is a family friendly workplace.
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Pregnancy loss leave
89% of Puzzel employees feel there is good representation of diverse employees.
Working groups to support female and non-binary employees
89% of Puzzel employees agree that they have a collaborative culture.
86% of Puzzel employees agree that they have an agile and dynamic culture.
85% of Puzzel employees say it's a great place to work for over 50's
Puzzel employees gave the culture a score of 81/100
79% of Puzzel employees agree that they have a transparent culture.
Puzzel employees rated the learning and development opportunities as a 75/100
Lunch and learns
L&D budget
In house training
59% of Puzzel employees say it is a pet friendly workplace.
Dog friendly office
Flexible working week
About us
Puzzel is a Norwegian headquartered B2B vendor of what we call "CCaaS" - cloud-based customer contact centre solutions.
Think about everything that the customer service agents use internally: the dashboards and interfaces + all of the automated tools to help them provide you with the best possible customer experience.
Add on managerial tools such as Quality Assurance, Workforce Scheduling, Case Management (ticketing) to ensure that the customer service department is appropriately staffed at all times and doing a great job.
Throw in the automated chatbot on the website + pop-ups to guide you through your journey when buying a product, and you'll hopefully get an idea of what we do!
Being a Scandy business means:
- Trust & autonomy, from day 1, to manage your workload however you see fit.
- Family-first: the Nordics take early years support and education seriously and that is embodied by our flexibility for you to manage your time around school/nursery runs, or indeed whatever else is going on in your life!
- Work-life balance: the Nordics have one of the greatest productivity levels/hours worked, with Norway ranking 2nd in the world + Denmark in the top 10 + Sweden narrowly missing out at number 11. They know that it's all about working smart, rather than working long hours. Oh, and they typically go off for 3-4 weeks over their summer holidays, so they know how to take a break too...
We have entities across Norway, Sweden, Denmark, Netherlands, UK & Bulgaria and have a super international workforce. Will you be one of them soon?
Approach to diversity & inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 25:75 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?
- Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
- We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024.
- We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
- We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
- By raising awareness and transparency, we are hoping to further attract a diverse workforce.
We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.
Flexible working at Puzzel
In the UK, we take a remote-first approach; we do have an office space in central London and there are times when employees are asked to come in, particularly during the onboarding period if it's deemed that face-to-face exposure will help, but largely, it is left to the individual and their manager to agree.
In our other entities, employees typically work 2-3 days/week in the office and the rest from home, but even then, we are flexible around the times people come in/leave to fit their personal schedules and if you happen to be staying with friends/family in another location for a week or 2, we're flexible for you to work remotely during those periods too - just as long as it's not year round (unless pre-agreed)!
Awards & Achievements
Most flexible companies
Flexa100 2024
Professional Services
Industry awards 2023
Frost & Sullivan "Most Innovative European CCaaS provider""
2023
Best Practices Company of the Year
2023
Customer NPS score of 37
2022Working at Puzzel
Hybrid working (with some weekly office time)
Core hours 11–3
Company employees:
Gender diversity (m:f):
Hiring in countries
Bulgaria
United Kingdom
Office Locations
Puzzel's live feed
Puzzel
1mo ago
Cheeky Valentine's day celebrations across a number of our offices to spend time with our 'loved ones' (or at least, close colleagues!) 😀
Puzzel
1mo ago
State of
Contact Centres 2025
Backed by insights from over 1,500 CX leaders, our latest research dives into the challenges, trends, and opportunities shaping CX in 2025 and beyond. From the growing role of AI to strategies for agent empowerment, get the tips you need to prepare your contact centre for what’s next.
Read more here:
Puzzel
1yr ago
What does the future of CX look like in Europe? How are contact centres preparing for the challenges and opportunities ahead?
To find answers to these questions, we conducted an extensive survey of 750 contact centre leaders in Europe. The result? Our latest eBook, State of Contact Centres 2024, providing valuable insights into the emerging trends, challenges, and opportunities reshaping the CX landscape.
Some of the key findings include:
✍️ Customer journey optimisation is the top priority for 80% of contact centres in 2024
✍️ Staff ...
Benefits spotlight
Puzzel's live roles
LMS Administrator & Content Creator
Application Security Engineer
Employee reviews
Puzzel's employees have anonymously had their say in what they think of the company
"Puzzel are awesome. especially the Kickoffs and meetups"
"Puzzel received an award for company of the year 2023 for a reason, its people and culture are second to none. There is a focus on results and not ‘working hours’ which means the teams are efficient and smart with their time allowing a work life balance."
"I am very happy within my current role. There is enough flexibility for me to achieve a great work/life balance. It's a great working environment!"
"Puzzel has a very approachable culture all the way to Exec Level, there is no forced authority from senior leaders who are there to help and support and be part of the overall success of employees and the business. There is very much a sense of working together and sharing the successes of individuals, teams, department and the business overall. A great company to work for indeed!!"
"We are an international team with international customers. This makes the work varied and interesting. The company to work for is great. As an employee, I feel valued both with my contribution to the success of the company and the compensation I receive. The flexibility I have as a parent is simply fantastic. Often I can arrange work accordingly and provided my work is done, everyone is happy."
"Great company demonstrated by its values"