/10
Transparency Ranking
Puzzel
top 3 scores:
Location flexibility
Hours flexibility
Role modelling
Puzzel
Puzzel is a fast-growing B2B SaaS company. Already #1 in the Nordics, our ambition is to become the clear European market-leader in the coming years 🚀
Remote-first – once per month in the office
Fully flexible hours
Dog friendly
/10
This score gives you an insight into how transparent this company is about what it's really like to work there—from flexibility to values and more!
Based on 44 employee responses
We asked employees of Puzzel what it's like to work there, and this is what they told us.
Additional employee ratings
(these do not contribute to the FlexScore®)
Benefits spotlight
What's great about Puzzel
Mission and vision
Disruptor
Automation
Soonicorn
Culture
Autonomous
Collaborative
Transparent
Our company environment
Career progression led
Outstanding work and contribution is mainly recognised by career progression and promotions at Puzzel
Gender diverse
Puzzel demonstrates their gender diversity, equity and inclusion through having a leadership team, founder team and/or overall workforce which represents the gender split of the population. They also have a gender equality working group.
Above market salary
Puzzel offers salaries above the market average to attract and retain employees
Regularly benchmarked/readjusted salary
Puzzel regularly benchmark and readjust their salaries against the market so you know you’re always getting a fair wage
Family friendly
Puzzel offer a range of benefits that support parents and families
Learning and development focused
Learning and development is an important part of Puzzel's ethos and this is demonstrated through a range of benefits which support this
Puzzel jobs
Product Manager
Employee reviews
Puzzel's employees have anonymously had their say in what they think of the company
"Puzzel are awesome. especially the Kickoffs and meetups"
"Puzzel received an award for company of the year 2023 for a reason, its people and culture are second to none. There is a focus on results and not ‘working hours’ which means the teams are efficient and smart with their time allowing a work life balance."
"I am very happy within my current role. There is enough flexibility for me to achieve a great work/life balance. It's a great working environment!"
"Puzzel has a very approachable culture all the way to Exec Level, there is no forced authority from senior leaders who are there to help and support and be part of the overall success of employees and the business. There is very much a sense of working together and sharing the successes of individuals, teams, department and the business overall. A great company to work for indeed!!"
"We are an international team with international customers. This makes the work varied and interesting. The company to work for is great. As an employee, I feel valued both with my contribution to the success of the company and the compensation I receive. The flexibility I have as a parent is simply fantastic. Often I can arrange work accordingly and provided my work is done, everyone is happy."
"Great company demonstrated by its values"
Working at Puzzel
Company employees
Gender diversity (male:female)
Currently Hiring Countries
Bulgaria
Denmark
Norway
Office Locations
Awards & Achievements
Most flexible companies
Flexa100 2024
Professional Services
Industry awards 2023
Frost & Sullivan "Most Innovative European CCaaS provider""
2023
Best Practices Company of the Year
2023
Customer NPS score of 37
2022About us
Puzzel is a Norwegian headquartered B2B vendor of what we call "CCaaS" - cloud-based customer contact centre solutions.
Think about everything that the customer service agents use internally: the dashboards and interfaces + all of the automated tools to help them provide you with the best possible customer experience.
Add on managerial tools such as Quality Assurance, Workforce Scheduling, Case Management (ticketing) to ensure that the customer service department is appropriately staffed at all times and doing a great job.
Throw in the automated chatbot on the website + pop-ups to guide you through your journey when buying a product, and you'll hopefully get an idea of what we do!
Being a Scandy business means:
- Trust & autonomy, from day 1, to manage your workload however you see fit.
- Family-first: the Nordics take early years support and education seriously and that is embodied by our flexibility for you to manage your time around school/nursery runs, or indeed whatever else is going on in your life!
- Work-life balance: the Nordics have one of the greatest productivity levels/hours worked, with Norway ranking 2nd in the world + Denmark in the top 10 + Sweden narrowly missing out at number 11. They know that it's all about working smart, rather than working long hours. Oh, and they typically go off for 3-4 weeks over their summer holidays, so they know how to take a break too...
We have entities across Norway, Sweden, Denmark, Netherlands, UK & Bulgaria and have a super international workforce. Will you be one of them soon?
Flexible working at Puzzel
In the UK, we take a remote-first approach; we do have an office space in central London and there are times when employees are asked to come in, particularly during the onboarding period if it's deemed that face-to-face exposure will help, but largely, it is left to the individual and their manager to agree.
In our other entities, employees typically work 2-3 days/week in the office and the rest from home, but even then, we are flexible around the times people come in/leave to fit their personal schedules and if you happen to be staying with friends/family in another location for a week or 2, we're flexible for you to work remotely during those periods too - just as long as it's not year round (unless pre-agreed)!
Approach to diversity & inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 25:75 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?
- Our Global Leadership Team (C-suite) has shifted from 100% male to 50 male: 50 female in the past 18 months.
- We have increased our % of female hires from 23.6% in 2021 to 38.5% in 2023.
- We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
- We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.
- By raising awareness and transparency, we are hoping to further attract a diverse workforce.
We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.
What do we think of Puzzel?
Puzzel's feedback from their employee survey has been incredible. Great scores across the board - a super impressive place to be!
Meet who might be hiring you
Hi, I'm Ollie, the Talent Manager at Puzzel. I've been here for a year now and it's my first time working with/for a Nordic owned company, having previously worked with a lot of big, American owned corporates - this is such a breath of fresh air.
The independence, trust and autonomy to do your job means that you feel so much more empowered to want to do a great job.
It's also a dynamic, flexible environment, where it's quick and easy to start working on projects and actually make changes + push beyond the core responsibilities of your role, which results in professional development and growth opportunities unlike what I've seen in bigger companies.
I interviewed when my first-born was only 11 months old, so it was a great sign that my then boss had to end the interview at about 3pm her time to go pick up her daughter!
Awards & Achievements
Most flexible companies
Flexa100 2024Professional Services
Industry awards 2023Frost & Sullivan "Most Innovative European CCaaS provider""
2023Best Practices Company of the Year
2023Customer NPS score of 37
2022
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