Remote-first – once per month in the office
Fully flexible hours
The leading European provider of customer engagement solutions
Puzzel is a fast-growing B2B SaaS company. Already #1 in the Nordics, our ambition is to become the clear European market-leader in the coming years 🚀
We asked employees of Puzzel how satisfied they were with flexible working, and this is what they told us
Additional employee ratings
(these do not contribute to the FlexScore®)
What Puzzel employees think
"Puzzel are awesome. especially the Kickoffs and meetups"
"Puzzel received an award for company of the year 2023 for a reason, its people and culture are second to none. There is a focus on results and not ‘working hours’ which means the teams are efficient and smart with their time allowing a work life balance."
"I am very happy within my current role. There is enough flexibility for me to achieve a great work/life balance. It's a great working environment!"
"Puzzel has a very approachable culture all the way to Exec Level, there is no forced authority from senior leaders who are there to help and support and be part of the overall success of employees and the business. There is very much a sense of working together and sharing the successes of individuals, teams, department and the business overall. A great company to work for indeed!!"
"We are an international team with international customers. This makes the work varied and interesting. The company to work for is great. As an employee, I feel valued both with my contribution to the success of the company and the compensation I receive. The flexibility I have as a parent is simply fantastic. Often I can arrange work accordingly and provided my work is done, everyone is happy."
"Great company demonstrated by its values"
Working at Puzzel
Gender diversity (male:female)
London (Bank), Copenhagen, Stockholm, Malmö, Uppsala, Arendal, Oslo (HQ)
Awards & Achievements
Frost & Sullivan "Most Innovative European CCaaS provider""
Best Practices Company of the Year
Customer NPS score of 37
Puzzel is a Norwegian headquartered B2B vendor of what we call "CCaaS" - cloud-based customer contact centre solutions.
Think about everything that the customer service agents use internally: the dashboards and interfaces + all of the automated tools to help them provide you with the best possible customer experience.
Add on managerial tools such as Quality Assurance, Workforce Scheduling, Case Management (ticketing) to ensure that the customer service department is appropriately staffed at all times and doing a great job.
Throw in the automated chatbot on the website + pop-ups to guide you through your journey when buying a product, and you'll hopefully get an idea of what we do!
Being a Scandy business means:
- Trust & autonomy, from day 1, to manage your workload however you see fit.
- Family-first: the Nordics take early years support and education seriously and that is embodied by our flexibility for you to manage your time around school/nursery runs, or indeed whatever else is going on in your life!
- Work-life balance: the Nordics have one of the greatest productivity levels/hours worked, with Norway ranking 2nd in the world + Denmark in the top 10 + Sweden narrowly missing out at number 11. They know that it's all about working smart, rather than working long hours. Oh, and they typically go off for 3-4 weeks over their summer holidays, so they know how to take a break too...
We have entities across Norway, Sweden, Denmark, Netherlands, UK & Bulgaria and have a super international workforce. Will you be one of them soon?
Flexible working at Puzzel
In the UK, we take a remote-first approach; we do have an office space in central London and there are times when employees are asked to come in, particularly during the onboarding period if it's deemed that face-to-face exposure will help, but largely, it is left to the individual and their manager to agree.
In our other entities, employees typically work 2-3 days/week in the office and the rest from home, but even then, we are flexible around the times people come in/leave to fit their personal schedules and if you happen to be staying with friends/family in another location for a week or 2, we're flexible for you to work remotely during those periods too - just as long as it's not year round (unless pre-agreed)!
Approach to diversity & inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
We are proud to have a diverse workforce from across the globe and are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.
What do we think of Puzzel?
Puzzel's feedback from their employee survey has been incredible. Great scores across the board - a super impressive place to be!
Meet who might be hiring you
Hi, I'm Ollie, the Talent Manager at Puzzel. I've been here for a year now and it's my first time working with/for a Nordic owned company, having previously worked with a lot of big, American owned corporates - this is such a breath of fresh air.
The independence, trust and autonomy to do your job means that you feel so much more empowered to want to do a great job.
It's also a dynamic, flexible environment, where it's quick and easy to start working on projects and actually make changes + push beyond the core responsibilities of your role, which results in professional development and growth opportunities unlike what I've seen in bigger companies.
I interviewed when my first-born was only 11 months old, so it was a great sign that my then boss had to end the interview at about 3pm her time to go pick up her daughter!