Senior Director, Solution Experience Strategy

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Team: Digital Experiences — Experience Management / Solution Experience Strategists

What you’ll build

You will lead and scale a high-performing Solution Experience Strategy function that delivers consistent, end-to-end solution-category experiences across SAP.com, SAP Store, and integrated marketing journeys. As a people-first leader you’ll drive operational excellence—capacity planning, governance, quality assurance, and portfolio assignments—so strategists can act as accountable experience owners. You’ll translate business and revenue goals into experience strategies that improve traffic, engagement, hand-raisers, marketing-sourced pipeline, and SAP Store revenue. Partnering with DCC, Marketing, Analytics, Product, and Design, you’ll establish performance benchmarks, run data-driven optimization cycles, and reinforce the Experience Management model across PODs to reduce escalations, improve conversion, and raise stakeholder confidence.

What you bring

• 10+ years working on CMS-driven websites and digital experience strategy, including two or more CMS migrations
• Proven track record in translating business/revenue goals into digital experience strategies and measurable outcomes
• People leadership experience (preferred 3+ years) with a focus on coaching, capacity planning, and performance management
• Strong operational skillset: governance, portfolio management, operating rhythms, and quality assurance
• Data-driven decision maker: analytics, experimentation, and optimization mindset to meet performance targets
• Excellent stakeholder management across marketing, product, commerce, and analytics teams; B2B/CMS implementation experience preferred

Where you belong
You’ll join a fast-moving, experience-obsessed team that values end-to-end thinking, quality, and collaborative delivery. This role fits a strategic operator who empowers teams, champions governance and standards, and thrives on driving measurable digital business outcomes across global portfolios.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 168,800- 385,500(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448963 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid