Director, Customer Excellence

Job Description

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Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).

As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.

About The Role

As our Director, Customer Excellence, you’ll serve a strategic leadership role within Camunda’s Customer Success (CS) department to continuously improve thought leadership and delivery excellence across our CS delivery functions in service of the department’s mission to provide our clients a compelling, cohesive customer experience that accelerates, expands and protects the value they receive from Camunda. Camunda’s Customer Success department includes delivery functions comprising Technical Support, Consulting, Customer Success Management, Technical Account Management, Renewals, Education, Digital Experience Management, and a scaled customer Success Desk. You will lead and manage CS cross-functional capabilities to support, elevate and govern customer delivery across these CS delivery functions. The scope of CS cross-functional capabilities required for customer experience and delivery excellence will initially comprise Success Strategy, Engagement Management, and Success Advisory, though the full scope of cross-functional capabilities may evolve as business needs dictate.

What You'll Be Doing:

• Provide strategic leadership to continuously improve customer experience and delivery excellence across Customer Success delivery functions.

• Lead, manage, and scale cross-functional Customer Success capabilities that enable consistent, high-quality customer outcomes.

• Own the vision, operating model, and execution for Customer Success cross-functional teams.

• Evolve the scope of Customer Success cross-functional capabilities in alignment with business growth, customer needs, and organizational priorities.

• Establish, in conjunction with our delivery functions, our delivery best practices, frameworks, playbooks, delivery tools and templates, and thought leadership that drive excellence in customer engagement and value realization.

• Partner closely with Customer Success, Sales, Product, Operations, Data Insights, and Enterprise Technologies leadership to ensure a seamless, end-to-end customer experience.

What You Will bring:

• Ability and/or willingness to use our product

• Player-coach able to build, scale and operationalize post-sales strategy, post-sales delivery playbooks, tools, templates, operating and governance procedures to maximize customer adoption and value realization

• Experience building and leading a software vendor customer engagement / project management capability

• Experience building and leading a software vendor post-sales service advisory and services sales support capability

• Bias for action, bias for speed

Nice-to-haves:

• Experience building and leading a software vendor business consulting, business analyst, and/or value discovery services capability

• Operational excellence

#LI-AL1 #LI-Remote #USEAST

What We Have to Offer:

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

• United States: $261,500.00 to $431,500.00

• Germany: €169,000.00 to €279,500.00

• United Kingdom: £164,200.00 to £270,100.00

• Singapore: S$324,800.00 to S$487,100.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.

• Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.

• In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.

• Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.

• Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.

• Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!

• More of what we offer globally & in your country can be found here.

”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!

AI Disclaimer: Camunda may use AI tools to aid the screening of applications.