Customer Parts Controller - (FTC)

Job Description

Customer Parts Controller

Full-time Fixed-Term (FTC)

Location: Derby – Hybrid - 3 days a week on-site.

Our On-wing Aftermarket Operations Spares Support Group are on a future-first mission to create a resilient, high-performing team that’s known for proactive fulfilment, rapid response and trusted to deliver. Together they’re driving customer confidence, empowering team ownership and continuously looking to improve their performance.

There is an exciting opportunity for a Customer Parts Controller to join the team reporting to the Customer Order Fulfilment Manager.

What you will be doing

The role will lead the delivery for all Maintenance, Repair and Overhaul (MRO) and critical material requirements across our customer network, working in a specialist, fast-paced customer-focused team and will be the primary point of contact for our MRO base customers to place, track and expedite material orders.

Working closely with the wider business to ensure that orders flow through smoothly and critical part requirements are documented, managed and satisfied quickly, to support our engines going through our MRO network.

Not only that, but this role also encompasses the breadth of supporting our Quality team within the Spares Support Group with quality notifications, parts returns & concerns driving root cause analysis as part of our drive to Zero Defects.

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Responsibilities

• Primary point of contact for MRO facility customers placing orders and wishing to request components from the available Rolls-Royce material network.
• Process critical parts lists from the bases through our SAP systems interacting with the Value Streams, parts forecasters and logistic teams
• Ownership of the Critical Parts process and supporting testing for process changes to Enterprise Resource Planning (ERP) and supporting systems
• Highlight any material shortfalls to the supply chain to resolve open customer orders
• Support customer queries, including accounts received, invoices, data errors and resolve where required, arranging material returns where appropriate
• Support customer complaints through the use of company standard systems, processes and reports.