Senior Backend Developer - Chatbot & Digital Engagement

Job Description

Senior Backend Developer - Chatbot & Digital Engagement

Sofia, Bulgaria

Puzzel: The Low-Down 🔍

Puzzel is a fast-growing B2B SaaS company. With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

We are specialists in customer experience (CX) with a focus on omni-channel customer engagement platform (the category is called ‘CCaaS’ or ‘Contact Centre as a Service’) with the flexibility and scalability to support local enterprises and global corporations, manage their customer interactions and support their busy teams.

We work hard and we play hard, making sure we constantly evolve to stay ahead of the curve. We have an annual kick-off party to celebrate our successes and plan for the year ahead and pride ourselves on being inventive, dependable, adaptive and empowered. We value open communication and honesty to confidently deliver the best service and experience to our customers.

Why we’re proud

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Glassdoor rating of 4.4
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 25th out of all companies they partner with in 2023!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

• €50m revenue in FY 2023 (up from €45m in 2022)
• Currently ~240 employees
• Used by more than 1100 businesses across 40 countries
• Servicing ~60,000 customer service agents on a daily basis + 800 million customer interactions yearly

What you'll do 🏡💻

The Senior Backend Developer will be an integral part of our Digital Engagement & Puzzel Chatbot development team, split across Malmö, Sweden and Sofia, Bulgaria (which is where the backend team are mostly based).

The automated chatbot is the start of the majority of customer journeys and with the recent advances in ChatGPT and OpenAI, is technologically at the forefront of what we do. Meanwhile, Digital Engagement helps to guide prospective customers through their buyer journey on the website, which results in increased conversion of sales – inherently beneficial to any business.

Even if you’ve not worked with a directly comparable product, you should of course have an interest in this field and pushing the envelope!

It's important to mention that this is an individual contributor role with no direct reports, so we're looking for hands on developers.

Key Responsibilities

• Design, develop, test and document software used in our Puzzel Chatbot & Digital Engagement offerings.
• Lead technical development projects, with particular focus on backend.
• Develop, maintain, document and support the software development in C# & T-SQL.
• Write and document cloud agnostic code in a clear structure, that is easy for others to read and understand.
• Collaborate closely with colleagues in Bulgaria & Sweden predominantly (and across other Puzzel locations as required).
• Ensure a very high standard of reliability & stability.
• Help design and fulfil component roadmaps for the designated product team.
• System architecture.

The must haves 💪

• Degree in Engineering, Computer Science or equivalent
• 5 years development experience
• Experience with large scale web applications
• Experience in developing high security web apps
• Experience/proven knowledge in: C#
• Experience in .NET Core
• Kubernetes

The nice to haves ➕➕➕

• SQL Server or T-SQL
• Docker containers
• Azure pipelines
• Experience of complex integrated systems with several different tech stacks
• Agile methodology
• Machine Learning or AI
• Data security
• Continuous delivery
• Git
• “GenAI” embeddings
• Elastic search (or similar)

The location

NV Tower, bulevard „Doctor G. M. Dimitrov“, Sofia, Bulgaria.

The team typically go in 2-3 days/week, with the rest working from home; the office is there 5 days/week if so desired!

What’s In it for You? 💰

• Competitive target salary (with a small commission component)
• Flexible, hybrid approach to working
• Access to a state-of-the-art office with a heavily subsidized sports centre (gym/spa/pool)
• You get to be part of a fun, driven and supportive team
• Annual Summer and Christmas parties
• Excellent development opportunities and a great company culture

Equality and Diversity 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

We are proud to have a diverse workforce from across the globe and are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.