Customer Marketing Manager - 12 month FTC

Job Description

Customer Marketing Manager
12 month fixed term contract (maternity cover)
UK: £55-60k or Netherlands: €55-60k

Puzzel: The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• Debt refinancing through 1bn NOK senior secured bond in December 2025

• 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’

• Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023

• Best Practices Company of the Year 2023

• Consistently high Glassdoor rating

• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work:life balance in 2025!

• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Read more about us here.

What you'll do 🏡💻

We’re looking for an experienced and strategic Customer Marketer to join our Product Marketing team on a fixed term contract for 12 months to cover the current incumbent who is going off on maternity leave in May.

In this role, you’ll be responsible for building and nurturing strong relationships with our existing customer base—turning satisfied users into vocal advocates.

You will work cross-functionally across Marketing, Customer Success, Sales, and Product to deepen customer engagement, fuel retention, and support business growth. This is a high-impact role ideal for a self-starter who thrives on customer-centric storytelling and program building.

• Customer Advocacy & Reference Program: Build and scale a customer advocacy program. Identify advocates, manage references, and grow customer testimonials, case studies, and review site presence (e.g., G2).

• Customer Advisory Board: Own the CAB program end to end—recruiting members, planning and facilitating meetings, managing follow-ups, and ensuring value delivery to customers and internal stakeholders.

• Customer Events & Webinars: Support customer events, roundtables, and webinars that engage the Puzzel customer base and encourage product adoption.

• Voice of the Customer: Partner closely with Product and Customer Success teams to gather, analyse, and share customer feedback, ensuring it informs product direction and marketing messaging.

• Content Creation: Work with content and design teams to develop impactful customer marketing materials, including success stories, Q&As, and video interviews.

• Cross-Functional Collaboration: Serve as the connective tissue between customers and internal teams, advocating for customer needs and ensuring consistent communication across touchpoints.

What we’re ideally looking for 🔎

• Several years of experience in B2B marketing, ideally in SaaS / tech, with a focus on customer marketing and/or field marketing, however, we could also consider those from strong customer-facing roles such as Customer Success, Product Owner or Project Management/Delivery.

• Proven track record of launching and managing customer advocacy initiatives or programs.

• Strong project management capabilities with the ability to balance multiple initiatives and deadlines.

• Exceptional communication skills, to nurture customer engagement and support for turning customer success into compelling stories.

• Comfortable collaborating cross-functionally and building relationships with customers.

• A data-informed mindset and comfort working with marketing metrics and customer engagement KPIs.

• Experience with customer marketing platforms or review site tools is a plus.

The location

This role can be located in the UK or Netherlands, both of which have remote-first policies BUT you must be physically resident in either country with right to work.

What’s In it for You? 💰

• Competitive salary based on Mercer salary benchmarking data

• Flexible, hybrid approach to working; split your time between the office and home

• You get to be part of a fun, driven and supportive team

• Annual Summer and Christmas parties

• Excellent development opportunities and a great company culture

What to expect from the interview process ❔

• Screening call with Talent Acquisition

• 1st interview with Product Marketing Director

• Case study

Puzzel Values 🎯

• Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.

• Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.

• Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

• Our Global Leadership Team (C-suite) has shifted from 100% male at the start of 2023 to 4 men: 5 women.

• We increased our % of female hires from 23.6% in 2021 to 38.5% in 2023 and 41% in 2024! 2025 dipped back to 34% - but this has never been a tick box exercise, so we just want to make sure the trend remains positive.

• We are partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.

• We are working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria.

• By raising awareness and transparency, we are hoping to further attract a diverse workforce.

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.