Join Pets at Home as an Operational Support Administrator on a 12-month fixed-term contract with hybrid working from the Support Office in Handforth, Cheshire. You will play a key role in coordinating operational activity, managing communications, and supporting our veterinary business teams.
Requirements
Previous administration, coordination, or operational support experience is required.
Exceptional organisation, planning, prioritisation, and communication skills.
Strong attention to detail and ability to manage multiple priorities in a fast-moving environment.
Specific degree requirements and minimum years of experience are not stated.
Skills & Responsibilities
Administration: Coordinate operational activity, maintain key operational documents, calendars, and contact databases, and produce reports for senior stakeholders.
Communication: Create and distribute weekly briefings and field team updates, and manage the Vets Comms inbox to resolve or escalate queries promptly.
Stakeholder Engagement: Build strong relationships across practices, retail, and Support Office teams to enable a collaborative approach.
Project Support: Support initiatives and projects that improve colleague experience, service levels, and operational performance.
Potential transition routes: People from administrative, customer service, or office coordination roles may bring transferable organisational and communication skills, alongside meeting the general support requirements.
Job description
Are you highly organised, proactive and passionate about delivering great service? Here at Pets at Home, we're looking for an Operational Support Administrator to join our Veterinary Business Central Operations team, playing a key role in keeping our practices, field teams and Support Office colleagues connected, informed and supported.
About the Role
In this varied and fast-paced role, you'll work closely with the Central Operations & Service Manager, helping to coordinate operational activity, produce communications & business updates, maintain key information and support initiatives that drive excellence across our veterinary business.
The role offers a 12-month fixed term contract (maternity cover) and hybrid working from our Support Office in Handforth, Cheshire.
What you'll be doing
Supporting the smooth running of operational activity across Vets for Pets
Creating and distributing communications, including weekly briefings and field team updates
Maintaining key operational documents, calendars and contact databases
Producing reports and updates for senior stakeholders and leadership teams
Managing the ‘Vets Comms’ inbox, ensuring queries are resolved or escalated promptly
Building strong relationships across practices, retail and Support Office teams to enable a true "One Team" approach
Supporting projects and initiatives that improve colleague experience, service levels and operational performance
What we're looking for
Previous administration, coordination or operational support experience
Exceptional organisation, planning and prioritisation skills
Strong communication skills with the confidence to engage with a wide range of stakeholders
A customer and colleague-focused approach with a passion for delivering excellent service
The ability to manage multiple priorities in a fast-moving environment
A proactive, positive mindset with a willingness to support wherever needed
Strong attention to detail and confidence working with documents, reports and business communications
Why join us?
At Pets at Home we're passionate about creating a better world for pets and the people who love them. You'll join a supportive team where collaboration, wellbeing and continuous improvement are at the heart of everything we do, with opportunities to contribute to meaningful projects across our growing veterinary business.
If you're an organised administrator who thrives on variety, enjoys building relationships and loves keeping things running smoothly behind the scenes, we'd love to hear from you.
Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
