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Working at Pets at Home

    Hiring in

    • United Kingdom
    • Guernsey

    Office locations

    Join Pets at Home as a Group Property Coordinator on a 12-month fixed-term contract covering maternity leave. Based in Handforth (Cheshire) with a hybrid working arrangement of 2 days per week in the office, this heavily administration-focused role provides essential operational support to the Property team, managing retail and veterinary portfolios.

    Requirements

    • Strong analytical and numerical skills with excellent attention to detail.
    • Highly organised with the ability to manage multiple priorities in a fast-paced environment.
    • Proficient in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
    • Experience in commercial property, estate agency, conveyancing, lease administration, or a related environment is desirable.
    • Working towards or interest in pursuing an MRICS qualification or APC pathway is desirable.

    Skills & Responsibilities

    • Microsoft Office & Databases: Manage the property inbox, maintain accurate records, databases, and trackers for lease information, critical dates, and property costs.
    • Stakeholder Communication: Act as the first point of contact for property enquiries, building strong relationships with landlords, managing agents, solicitors, and internal teams.
    • Estate Management: Support Asset Managers with repair obligations, landlord compliance, lease-related administration, business rates, and service charge reconciliations.
    • Financial Monitoring: Monitor property-related costs, review service charge budgets, contribute to budgeting and forecasting, and identify cost recovery opportunities.
    • Potential transition routes: People from conveyancing, legal support, estate agency, or property administration may bring relevant transferable skills, alongside meeting strong administrative and communication requirements.

    Job description

    Hybrid: We welcome applications from those looking for hybrid working, based 2 days per week in our Handforth (Cheshire) Office.

    Contract: 12 Month Maternity Cover

    Starting: End of November/Early December

    About the Role

    Reporting to the Head of Property, the Group Property Coordinator provides essential administrative and operational support to the Property team, helping to ensure the effective management of Pets at Home's retail and veterinary property portfolio.

    This is a heavily administration-focused role, acting as the first point of contact for property-related enquiries from across the estate. You'll manage the Property inbox, maintain accurate records, databases and trackers, monitor budgets and costs, and ensure key property information is shared with the right stakeholders. Working closely with Asset Managers, Facilities, Legal, Finance, Retail Operations, Veterinary Operations, landlords, managing agents and solicitors, you'll play an important role in keeping the day-to-day running of the property function organised and efficient.

    You'll also support Asset Managers with estate management activities, including repair obligations, car parking matters, landlord compliance and lease-related administration.

    As a 12-month maternity cover, this role offers excellent exposure to commercial property and would suit someone looking to build their experience within property, estates management, lease administration or asset management. It could be particularly well suited to a recent Property or Real Estate graduate, someone from a conveyancing or legal support background, or an individual currently working within estate agency, commercial property or property administration who is looking to broaden their experience within a large corporate property function.

    Key Responsibilities

    • Support the Asset Managers in the day-to-day management of our retail and veterinary property portfolio.
    • Manage and respond to enquiries through the Property inbox, coordinating solutions with relevant stakeholders.
    • Maintain accurate property records, lease information, critical dates, risks and opportunities.
    • Review lease obligations and support the resolution of repair and landlord queries.
    • Assist with business rates administration, data gathering and cost management activities.
    • Maintain property trackers covering rent reviews, lease expiries, service charges and business rates.
    • Review and validate service charge budgets, expenditure and reconciliations.
    • Support the identification of cost recovery opportunities and challenge potential overcharges.
    • Monitor property-related costs and contribute to budgeting and forecasting processes.
    Apply now
    Pets at Home

    Group Property Coordinator - 12 Month FTC

    Handforth, Cheshire
    Hybrid
  • Build strong relationships with landlords, managing agents, surveyors and external advisers.
  • Work closely with Facilities, Legal, Finance, Retail and Veterinary teams to support operational requirements.
  • Escalate significant property issues and risks where appropriate.
  • About You

    • Strong analytical and numerical skills, with excellent attention to detail.
    • Highly organised and able to manage multiple priorities in a fast-paced environment.
    • Confident communicating with and building relationships across a wide range of stakeholders.
    • Commercially aware with a proactive and solution-focused approach.
    • Proficient in Microsoft Excel, PowerPoint and other Microsoft Office applications.
    • Comfortable reviewing and interpreting leases, legal documentation and property records.
    • An understanding of commercial property, landlord and tenant matters, or a genuine interest in developing knowledge in this area.
    • Comfortable working to changing priorities and deadlines.

    Desirable

    • Experience within commercial property, estate agency, conveyancing, lease administration, retail, healthcare or veterinary environments.
    • Knowledge of lease administration, property databases or property management systems.
    • Experience supporting lease renewals, rent reviews, service charge management or day-to-day property administration.
    • Working towards, or interested in pursuing, an MRICS qualification or APC pathway.

    Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you.

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