National Account Manager - Amazon

Job Description

Job Description:

Mars: Where your Tomorrow Starts Today!

Mars is a family-owned business that has been making products for people and their pets for more than 100 years. We’re behind some of the best loved brands in the world including MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL ® MASTERFOODS ® and ROYAL CANIN® we are dedicated to making a positive impact on people and the planet.

Join us in building a sustainable future where people, communities, and the planet can truly thrive.

About the role:

Reporting to the Channel Director, you will take full ownership of the Amazon 1P partnership - a highly strategic, complex and high growth platform within Mars Petcare.

This role will put you at the centre of shaping long-term, profitable growth, where you will lead senior customer negotiations, set the strategic agenda, and ensure Amazon is built as a scalable, future-ready channel for Mars.

In addition, you will collaborate closely with Sales, Marketing, Connected Commerce, Category, Supply Chain and Finance to deliver ambitious, multi-year growth across commercial strategy, joint business planning, digital excellence and platform performance.

What you’ll do:

• Own the commercial strategy and performance for Amazon 1P

• Lead joint business planning, pricing, promotions and investment decisions

• Deliver sustainable GSV growth while improving profitability

• Drive Amazon flywheel performance across traffic, conversion and repeat

• Own demand forecasting and partner with Supply Chain to deliver availability and service excellence

• Set the direction for digital shelf excellence (content, search, ratings & reviews)

• Lead executive-level customer relationships, governance and negotiations

• Translate Amazon learnings into scalable best practice across eCommerce and Specialist Pet Trade

What we’re looking for:

• Proven experience leading large, complex customers in FMCG, retail or eCommerce

• Strong Amazon or digital marketplace expertise (1P preferred)

• Commercially sharp, data-led and confident influencing senior stakeholders

• Comfortable operating in ambiguity and highly matrixed environments

• A connector who thrives on collaboration and building long-term partnerships

Why you’ll love working for Mars:

• Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.

• People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.

• Development: Shape your career with personalised development and real opportunities to grow from day one.

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We know everyone’s needs are different, and we’re committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We’ll work with you to understand what will help you feel comfortable and supported.