Flexa
Mars UK • Haguenau, Bas-Rhin, France

Customer Experience (CX) Product Manager F/M/X

1–2 days/week at home

Core hours 11–3

Dog friendly

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Job Description

Job Description:

Localisation: Aimargues (30 minutes from Montpellier), Haguenau (30 minutes from Strasbourg), Slough (United-Kingdom)

Type of contract: permanent contract

This role is responsible of the design and technical delivery of the value-based Demand capability. The role also provides expertise on current and future customer journeys on the path of eShop, from reach to value with a focus on conversion, together with ability to deliver transformation by leveraging the Agile processes

What are we looking for?

  • 7 to 10 years of Experience in development of new digital capability and/or in demand/sales function
  • Demonstrable ability to articulate digital capability strategy factoring in overall business intent & strategy
  • Demonstrable understanding of business process and change management
  • Demonstrable agile, design thinking and project experience, with experience in the full development cycle of modular platform
  • Demonstrable experience of delivering through others and creating collaborative relationships
  • Track record of engaging and influencing senior stakeholders and external resources in an ambiguous environment
  • Good communication, especially in English, and interpersonal skills
  • Strong knowledge of e-commerce processes
  • Strong knowledge of RC business models and Customer trends
  • Strong analytical and problem-solving skills
  • Curious and capable to research and rapidly learn new functional and technical skills
  • Ability to work effectively in a flexible and changing environment, manages multiple activities and priorities, and work well under pressure.

What will be your key responsibilities?

  • In partnership with his/her peers driving process definition and regional deployment, support the creation of a Demand CX team (team of teams principles), to be part of a larger Demand team, by bringing in on this transformation journey key business resources
  • Drive the Demand CX team to ensure the delivery of the solution, which would enable seamless on-line navigation of RC customers with aim to shop products and services
  • Manages the ideation, creation, build of transformative products up, securing value creation delivery
  • Deep technical knowledge of the Demand CX platform.
  • Drive design and build of the Demand CX platform
  • Drive the vendor to deliver detailed design and platform delivery
  • Create roadmaps and strategies for Demand capability development and evolution.
  • Understanding local and global process complexities and standard patterns
  • Co-create and deliver with global stakeholders and process in each service line
  • Work closely with the Solution architect, E2E Capabilities architect and GDP team to ensure the design and delivery are fit for purpose and fulfill the need for an end-to-end customer experience
  • Works with deployment teams to understand regional impacts and support the implementation of the CX/CRM platform.
  • Collaborates with Enterprise Architecture, GDO, Integration and any other Mars DT team that need to be involved on the design and build discussion.
  • If necessary, involve platform experts in the discussion to insure we get the best from the solution we will design.
  • Collaborate with other component of the program (like OMS program for example)
  • Work with Pet nutrition experts to ensure the deliverable will be compatible if applicable​

What can you expect from Mars?

  • Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
  • Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
  • Best-in-class learning and development support from day one, including access to our in-house Mars University.
  • An industry competitive salary and benefits package, including company bonus.

#LI-MB1

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company benefits

Open to part-time employees
Open to job sharing
Open to compressed hours
Sabbaticals
Enhanced maternity leave – 26 weeks at 90% pay
Enhanced paternity leave – 26 weeks at 90% pay
24 days annual leave + bank holidays
“Pawternity” leave
Pregnancy loss leave
Bank holiday swaps
Location
94%
Employees are very happy with their working location freedom
Hours
91%
Employees are very happy with the flexibility in the hours they work
Benefits
84%
Employees are very happy with the benefits their company offers
Work-life balance
80%
Employees feel that they can switch off quite easily from work
Role modelling
81%
Employees feel that flexible working is part of the culture
Autonomy
90%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
75%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
78%
Employees feel that the culture supports equity and inclusivity well
Culture
86%
Employees feel like it is a really great environment to work in
Mission
84%
Employees feel very excited about and aligned with the company mission
Salary
70%
Employees feel that their salary is good and matches the value they bring

Working at Mars UK

Company employees

4,000 In the UK

Gender diversity (male:female)

57:43

Office locations

London, Slough, Waltham, Castle Cary, Birstall, Plymouth

Hiring Countries

Brazil
France
Netherlands
United Kingdom
United States

Awards & Achievements

1st – Large companies

1st – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
3rd – Large companies

3rd – Large companies

Flexa100 2023
Retail & Ecommerce

Retail & Ecommerce

Industry awards 2022

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