Flexa
The Information Lab • Ireland

Tableau and Alteryx Account Manager

Employment type:  Full time

Remote-first

A little flex time

Apply now

Job Description

The Information Lab Ireland

Salary: €40,000 + Commission; expected OTE €55k plus Health Insurance, Pension Contribution; 25 days holidays and 12 learning and development days per annum.

Company Overview:

We are a Finance Data Strategy Consulting firm based in Ireland. We work with Global Organisations to help their leadership teams make better decisions. We do this through the delivery of fast, decision-quality insight that turns their data into a competitive advantage.


Our core purpose is to create the next generation of data leaders, who will develop solutions that will benefit people everywhere. We are committed to delivering exceptional results and creating long-term value for our clients. As a small, leading, and rapidly scaling Data Analytics Consulting company, we prioritise excellence, collaboration, and a client-centric approach.


Our Vision is to build a challenger brand in design-led data analytics, AI, Data Science and Data Engineering consulting in Ireland, the UK and the USA.

Role Overview:

We are seeking a dynamic and customer-centric Tableau & Alteryx Account Manager to join our team. The successful candidate will play a pivotal role in managing existing customer relationships, ensuring license renewals, and delivering exceptional customer service. This position requires a passion for technology, strong attention to detail, and the ability to understand and solve client problems effectively.

Responsibilities:

Client Relationship Management:


  • Establish and nurture trusted, strategic technical advisor relationships with existing clients.

  • Serve as the primary point of contact for clients, ensuring their needs are understood and addressed promptly.

  • Proactively identify opportunities to enhance client satisfaction and value.


License Renewals and Customer Retention:


  • Manage the renewal process for Tableau and Alteryx licenses, ensuring a high renewal rate.

  • Work closely with clients to understand their evolving needs and align our services accordingly.

  • Address any concerns or challenges to ensure client retention and satisfaction.


Product Knowledge and Learning:


  • Stay up-to-date with the latest product releases and updates from Tableau and Alteryx.

  • Identify personal learning opportunities to enhance expertise in Tableau, Alteryx, and related technologies.

  • Share product knowledge and insights with clients to optimize their usage and benefits.


Client Requirement Gathering:


  • Conduct thorough client requirement gathering sessions to understand their goals, challenges, and expectations.

  • Collaborate with internal teams to translate client requirements into actionable solutions.


Qualifications:


  • An appetite to blend your technical skills with a commercial role.

  • Excellent knowledge of Tableau and Alteryx, with the ability to articulate product features and benefits.

  • Confident in presenting

  • Good numerical skills to handle estimates, quotes and pricing for customers.

  • Strong attention to detail and organizational skills.

  • Passion for delivering exceptional customer experiences.

  • Effective communication and interpersonal skills.

  • Ability to proactively identify and address client needs.

  • Desire to continuously learn and adapt in a dynamic industry.


Apply today to this great opportunity!

Company benefits

Open to part-time employees
Enhanced maternity leave
Enhanced paternity leave
Adoption leave
Work from anywhere scheme
25 days annual leave + bank holidays
Work from home allowance
Co-working space allowance
Teambuilding holidays
Partake in our 'Data Leaders Program' - a 9 session program which all of our team goes through to learn leadership skills
Access to individual coaching
Mental Health and Wellbeing Support (we recently signed up to Total Mental Health from Spectrum Life - so all employees have access to unlimited mental health coaching, access to open-ended therapy and loads of wellbeing resources too
Learning and Development - we give time back to our busy consultants to work on personal development goals - we pay for any certifications they want to take and also give them a certification bonus for achieving them
Location
83%
Employees are very happy with their working location freedom
Hours
81%
Employees are very happy with the flexibility in the hours they work
Benefits
79%
Employees are largely happy with the benefits their company offers
Work-life balance
83%
Employees feel that they can find the perfect balance of life and work
Role modelling
79%
Employees feel that most people work flexibly
Autonomy
83%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
77%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
81%
Employees feel like the company culture is brilliantly inclusive and equitable
Culture
77%
Employees enjoy the working environment
Mission
77%
Employees feel quite excited about the company mission
Salary
83%
Employees are very happy with their salaries and feel that it is well above the market average

Working at The Information Lab

Company employees

32

Gender diversity (male:female)

56:44

Office locations

Fully Remote

Hiring Countries

France
Germany
Ireland
Netherlands
Spain
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
DeepTech, Data & AI

DeepTech, Data & AI

Industry awards 2023
Most flexible companies

Most flexible companies

Flexa100 2023
Research & Data

Research & Data

Industry awards 2022

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