Tableau and Alteryx Account Manager

Job Description

The Information Lab Ireland

Salary: €40,000 + Commission; expected OTE €55k plus Health Insurance, Pension Contribution; 25 days holidays and 12 learning and development days per annum.

Company Overview:

We are a Finance Data Strategy Consulting firm based in Ireland. We work with Global Organisations to help their leadership teams make better decisions. We do this through the delivery of fast, decision-quality insight that turns their data into a competitive advantage.

Our core purpose is to create the next generation of data leaders, who will develop solutions that will benefit people everywhere. We are committed to delivering exceptional results and creating long-term value for our clients. As a small, leading, and rapidly scaling Data Analytics Consulting company, we prioritise excellence, collaboration, and a client-centric approach.

Our Vision is to build a challenger brand in design-led data analytics, AI, Data Science and Data Engineering consulting in Ireland, the UK and the USA.

Role Overview:

We are seeking a dynamic and customer-centric Tableau & Alteryx Account Manager to join our team. The successful candidate will play a pivotal role in managing existing customer relationships, ensuring license renewals, and delivering exceptional customer service. This position requires a passion for technology, strong attention to detail, and the ability to understand and solve client problems effectively.

Responsibilities:

Client Relationship Management:

• Establish and nurture trusted, strategic technical advisor relationships with existing clients.

• Serve as the primary point of contact for clients, ensuring their needs are understood and addressed promptly.

• Proactively identify opportunities to enhance client satisfaction and value.

License Renewals and Customer Retention:

• Manage the renewal process for Tableau and Alteryx licenses, ensuring a high renewal rate.

• Work closely with clients to understand their evolving needs and align our services accordingly.

• Address any concerns or challenges to ensure client retention and satisfaction.

Product Knowledge and Learning:

• Stay up-to-date with the latest product releases and updates from Tableau and Alteryx.

• Identify personal learning opportunities to enhance expertise in Tableau, Alteryx, and related technologies.

• Share product knowledge and insights with clients to optimize their usage and benefits.

Client Requirement Gathering:

• Conduct thorough client requirement gathering sessions to understand their goals, challenges, and expectations.

• Collaborate with internal teams to translate client requirements into actionable solutions.

Qualifications:

• An appetite to blend your technical skills with a commercial role.

• Excellent knowledge of Tableau and Alteryx, with the ability to articulate product features and benefits.

• Confident in presenting

• Good numerical skills to handle estimates, quotes and pricing for customers.

• Strong attention to detail and organizational skills.

• Passion for delivering exceptional customer experiences.

• Effective communication and interpersonal skills.

• Ability to proactively identify and address client needs.

• Desire to continuously learn and adapt in a dynamic industry.

Apply today to this great opportunity!