Technical Account Manager

Job Description

Join us on December 10 for our next webinar, Embracing Non-Linear Career Paths—ideal if you’re evaluating your career journey or considering new directions. With year-end conversations just around the corner, now’s the time to gain fresh insights! Learn more here. We are Camunda - where your work will have real impact! Picture yourself at a company where your work isn’t just another task on a list, but a key driver of transformation for hundreds of organizations. Your work will directly shape how hundreds of enterprises like Atlassian, NASA, and Goldman Sachs – orchestrate their most critical processes to drive digital transformation. In 2024, we crossed the $100 million mark in ARR – an incredible milestone in our growth story. We’ve been named in GP Bullhound’s 2024 Top 100 Next Unicorn list, we’ve earned Flexa’s stamp as a truly flexible workplace, and we proudly hold Great Place to Work certification in both the USA and UK. As a fully remote, global company, we’re rewriting the rules of how modern businesses operate. And we’re just getting started! We are growing fast and on a mission to find the very best talent in the world. If you’re ready to bring your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for.

What you'll be doing:

Your responsibilities will include:

• Plan and provide proactive technical guidance for key accounts leading to
• Higher renewal rates
• Faster production deployment
• Higher implementation quality(less technical issues)
• Create custom success plans for each customer project by understanding business objectives and technical needs of customers and positioning business value leading to higher retention and growth, increased adoption, and exceptional customer satisfaction
• Drive adoption of Camunda within customers by identifying additional use cases, projects, and lines of business actively leading to additional vertical and horizontal expansion potential
• Establish trusting relationships with technical stakeholders of key accounts helping them to not only see the value Camunda is providing but also communicate that value to all stakeholders within the organization leading to increased customer loyalty and high customer satisfaction rates
• Work as an active part of the account team assisting in the execution of a Go-To-Market strategy leading to a tailored customer success approach for strategic accounts.

*This is a remote role and can be based anywhere where we are eligible to hire, please find a list of available countries here. Most of the customers that you’ll work with are based in the North American region and an overlap in working hours is required.

What you bring:

• Ability and/or willingness to use our product.
• 5+ years of experience in Enterprise Software Development for example
• A proven aptitude for critical thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements.
• Hands-on attitude and a high level of self-motivation to deep-dive into scenarios you may not be super familiar with
• Fluency in English. Ability to convey complex technical concepts in a clear and accessible manner to a diverse audience, including those without a technical background.
• Willingness to travel (up to 25% of your time)

Nice to have:

• 2+ years of experience in a Technical Account Manager role.
• Experience in developing strategic roadmaps and collaborating with cross functional teams.
• Experience in enterprise automation, business process management, process orchestration, robotic process automation, or related fields.
• Relevant industry certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert) are an asset.
• Comfort with state of the art technologies, in particular cloud technologies.

If you don’t think you meet all of the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

#LI-DNI

What We Have to Offer:

Compensation

For external hires, we consider the skills and experience of the incoming candidate, but typically place candidates in the first half of the range to ensure ample room for growth over the entire lifecycle of the role.

Below is the annual Total Target Cash Compensation (Total Cash) range for Camundi located in one of our entities. Total Cash refers to base salary and 100% attainment of variable target, where applicable. Actual Total Cash offered will depend on factors such as skills and qualifications related to the role. To comprise the Total Rewards package, Camunda also offers equity (where applicable) in the form of a Virtual Employee Stock Option Plan and benefits based on the country of residence.

The annual Total Cash range for this position for Camundi in our entities is as follows:

• United States: $129,600.00 to $194,400.00
  
• Germany: €86,200.00 to €129,300.00
• United Kingdom: £84,000.00 to £126,000.00
• Singapore: S$161,000.00 to S$241,500.00

If you are outside one of these countries, you would be employed by our Preferred Employer Organization (PEO), Remote. After applying for the role and speaking with one of our Talent Acquisition Partners, you will be provided a link to access the Camunda Total Rewards Calculator which will outline the Total Cash range for your country.

Benefits

• A remote by design culture, we believe talent is global!
• We support our employees in maintaining a healthy work/life balance, so we offer and encourage flexible time off at Camunda. Use your flexible time for anything that helps you recharge your batteries or maintain your life outside of work.
• A home office equipment budget and the choice of hardware. Mac, Windows, Linux - you choose what works best for you or/and you can work from a coworking space.
• We are committed to fostering a nurturing workplace where your health is prioritized and we help you to thrive. That's why we've teamed up with Modern Health to provide a global well-being program accessible to all Camundi.
• Beyond therapy and coaching sessions, Modern Health also offers guided meditations, digital wellness kits, and accessible learning content ranging from mental health, financial wellness, physical movement and more!
• To promote movement we also pay towards your fitness activities.
• Power your self-driven learning journey and elevate your skills by unlocking up to 1000 $/€/£ annually with the Professional Growth Benefit.
• We understand our employees contribute immeasurably to Camunda’s success. To allow employees to benefit from that success, every Camunda employee is offered virtual shares from our Virtual Stock Option Plan (VSOP).

More of what we offer globally & in your country can be found here.

"Everyone is welcome at Camunda” — this is a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!

Did we pique your interest? Apply now and learn more. For a complete list of jobs at Camunda, please check out: https://camunda.com/career/.