Inside Sales Specialist

Job Description

POSITION: Permanent, Full time

LOCATION: Fully remote with occasional travel in the UK

SALARY: £25,000 - £35,000 base salary + High-Earning Commission Structure (OTE exceeding £25,000 on top of base salary - Uncapped)

HOURS: 37.5 hours per week (9am-5pm) but eventually moving to shifts (8am-8pm)

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.

“Great minds don’t think alike”

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.

OUR TEAM

The Growth team is a critical and strategic unit within Melios, solely dedicated to winning and fostering new and existing business through private access to care. Our goal is to maximise revenue and ensure the sustainable provision of quality care for young children and adults, employers and other private health providers.

This is a very exciting time at Melios as we are launching a new direct-to-consumer (DTC) sales team to drive growth of our comprehensive clinical ADHD and autism assessments, as well as post-assessment support packages.

Perfect for a driven sales professional to make a significant impact on the lives of our clients, the right candidate will have a relentless attitude towards helping drive sales and exceeding targets.

This is a growing team with plenty of scope for progression, however it is important that the ideal candidate is extremely driven, shares our vision and wants to make a difference today.

YOU WILL BE ACCOUNTABLE FOR:

• Achieving and exceeding sales targets
• Achieving daily KPI expectations
• Conversion rate tracking
• CRM and consumer pipeline management

YOU WILL BE RESPONSIBLE FOR:

• Driving sales conversion: First point of contact for prospective clients who have expressed interest in Melios services, engaging with high-quality marketing generated leads, identifying their needs and closing with confidence.
• Ongoing Account Management : Supporting BDD with generating reports and attending F2F client visits of our B2B customers.
• Manage the consumer baseline: Nurture leads, track progress by proactively following up and keeping leads engaged with the service and refine strategies based on data driven insights.
• Needs to value based sales discovery: Matching our comprehensive clinical ADHD and autism assessments, as well as post-assessment support packages with the specific needs of our clients to close.
• Tailor the conversation: Discuss each individual's unique circumstances, demonstrating empathy, and showing how Melios can provide the best solution for their needs
• Collaborate for success: Work closely with a wider cross functional team to ensure a seamless customer journey from initial inquiry to service.
• Results oriented mindset: Celebrate wins, embrace challenges and enjoy the continuous challenge of improving sales performance.

WHAT YOU NEED TO HAVE:

• Strong experience in sales, demonstrating success in service based or healthcare sales
• Sales and negotiation skills with experience on closing sales via phone and video call.
• Target driven with proven track record of lead follow up and conversion.
• Excellent communication skills, both written and verbal, with a knack for building rapport and establishing trust.
• Ability to actively listen to customers and empathise, understanding their needs and concerns, demonstrating a genuine desire to help.
• Strong organisational skills and attention to detail, ensuring all inquiries are followed up in a timely manner. - we provide comprehensive training to all team members.
• Well-developed skills in utilising CRM systems and digital communication tools.
• A self-motivated and adaptable mindset. You excel in a remote environment, managing your time, prioritising tasks, and thriving in a fast-paced setting.
• Flexibility to support our mission of bringing healthcare to anyone, anytime, anywhere

WHAT WE WILL PROVIDE FOR YOU

• 33 days holiday (including 3 days for the Christmas closure between Christmas and New Year plus Bank Holidays)
• Birthday Leave
• "Life Leave" - 2 days of extra leave to take when things you can't plan for happen
• Enhanced family friendly policies
• Contributory Pension Scheme
• Fully personalised flexible benefits package including; Health Cash Plan, Life Assurance, EAP Service, Critical Illness Cover, employee discount and savings portal, Cycle to Work Scheme, Tech Scheme and Wine Club!
• Work from anywhere policy
• Free access to co-working spaces
• Company laptop, monitor and keyboard, plus an allowance to purchase additional equipment
• CPD/Growth day per year, plus personal development allowance to invest in your growth Bespoke Healios Training including schedule of monthly CPD for clinicians

ACCOMMODATIONS

We’re glad to accommodate candidates who need adjustments throughout the hiring process and we're always learning about different accessibility needs to ensure our hiring process is accessible for all candidates. We encourage you to be open about the adjustments you need so we can adapt our interview process. You can read more about Healios being an Inclusive Employer on our Notion page.

Healios is a Disability Confident Committed Employer and we are committed to inclusivity and equality for people with different needs in the workplace.

DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

DIVERSITY AND INCLUSION

“Do the right thing” is one of our core Healios values. And building a diverse and inclusive workplace where everyone feels supported is absolutely the right thing to do. Whether we’re developing a new service line or enhancing one of our products, we need people with different skills, backgrounds, identities and perspectives to ensure our innovations will work for the children and young people we are here to serve. By embracing diversity, we can deliver better care experiences and outcomes, while tackling the inequalities in healthcare provision that exist today.

SAFER RECRUITMENT & PRE- EMPLOYMENT CHECKS

Healios ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation, We will do our absolute best to keep the people that we support, safe from harm. This starts with our recruitment processes.

As part of our pre-employment checks, all employees of Healios will be asked to have a Disclosure and Barring Service (DBS) check. Dependent on your role within the business, this will either be an Enhanced or Basic. A Protecting Vulnerable Groups (PVG) check will be required. You will also be asked to provide two professional references as a minimum.