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BT Business • Assembly, Bristol, United Kingdom

Inside Sales Account Manager

Salary:  Competitive + Excellent Benefits
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Job Description

Job Req ID: 32253

Posting Date: 18/06/2024

Function: CPS

Location: Bristol

Salary: Competitive + Excellent Benefits

Short Description

As an Inside Account Manager you will assist in driving sales performance as well as managing customer accounts through frequent and meaningful interactions. You will carefully plan and forecast to ensure the best return on investment. This role is B2B and you will be responsible for multiple accounts at one time. This means you will know how to prioritise, ensuring your accounts and customers are well managed and cared for.

What you’ll be doing

  • Accurate forecasting on profit and revenue, creating strategy plans with customers. You will also proactively manage churn risk across your base to defend your revenue.
  • In charge of closing own contract sales right across the BT Business portfolio.
  • Support winning new business and bid process for high level opportunities.
  • Research data, analytics and commercial insights to drive sales and continual improvement. In doing this you will drive your own results for consistent business development activities.
  • Accountable for assuring compliance with sales processes and our legal competition requirements, adhering to government polices regarding sales pay plan and sales incentives.

The skills you’ll need

Customer ServiceCommunicationAccount ManagementCustomer Relationship ManagementSolution Selling

What we expect to see on your CV

  • 1-2 years experience in a sales role would be ideal (or in a similar field such as recruitment etc.)
  • Track record of delivering to targets, with accurate forecasting and consistent delivery.
  • Ability to deal with challenging customer situations, owning problems and delivering resolutions.
  • Strong interpersonal skills working with both internal and external teams.
  • A positive, can-do attitude.


  • Competitive salary
  • On Target Commission
  • Pension scheme (up to 10% BT contributions)
  • Flexible Hybrid working
  • Access to training and development to help you grow with us
  • 25 days annual leave (plus bank holidays)
  • Shares Plan
  • Flexible benefits: cycle to work, healthcare, etc.
  • Discounted BT products and services

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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