Account Manager

Job Description

📍 London (Hybrid) - In our London office 2 days per week (or more if you like) with 3 days remotely.

Join us at Goodlord and be a key player in revolutionising the renting experience. If you’re ready to drive growth, build lasting relationships, and thrive in a dynamic environment, we want to hear from you!

Our mission:

• Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting 🌎

• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠

• Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350+ Goodlordians across the group supporting the mission! 💚

The opportunity:

You will be responsible for managing Goodlord’s accounts and driving growth through strategic upselling and retention initiatives.

• Focus on customer retention and growth, working closely with customers to understand how we can improve key products and up-selling additional products and features.

• Managing both direct customer relationships with your own accounts, and working with a pool of shared customers but still maximising the opportunity they provide us.

• Using data to communicate and educate our customers, through account reviews and other contact points that ultimately tie into our and their wider sales strategies.

• Collate and provide clear and consistent customer feedback internally, to support our business strategy in improving customer experience

What we need from you:

• You have solid experience in B2B account management and/or lettings experience.

• You have a proven track record of delivery of customer progression, and growth of those customers as a result.

• You are energetic, creative and curious in your approach while not being shy about expressing them

• You have a positive attitude, and work well under pressure, and are able to problem solve when sometimes having to think outside the box.

What's in it for you:

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!

• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health

• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.

• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!

A full job spec is available on request.

Goodlord wants applicants from all backgrounds and walks of life. We are an equal opportunity employer committed to creating an inclusive environment where people can do their best work. If there is anything you need to participate fully in the interview process, we’d love to hear about that - please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.