Strategic Accounts Manager

Job Description

Strategic Accounts Manager, Americas

Full time

Permanent

Remote from East Coast, USA

Reports to the Director of Global Trade, Americas

Summary of the role but also what our team are up to:

As a Strategic Accounts Manager, Americas, you will be responsible for building and maintaining strong relationships with key partners, diving revenue growth, and executing strategies to ensure long term success within existing and new Go City business partnerships.

What will you be responsible for /helping us to do?

• Own the end-to-end financial performance and growth of your Trade Partnerships, including the onboarding, commercial, operational, and technical aspects.

• Act as a liaison between Key Partners and internal teams.
• Establish and maintain strong long term partner relationships by proactively optimizing the business by ensuring every opportunity for growth and innovation is taken, measured, maximized, and scaled globally.
• Monitor and analyze account performances, market dynamics, industry trends, competitive landscape, and partners feedback to scale strategic decision making.
• Discuss and develop business strategies, organize quarterly business meetings, prepare reports and forecasts throughout the year.
• Position Go City as the preferred attractions partner for all Hotels, Airlines, OTA’s, Travel Agencies, Tour Operators, Retail, Banking, and other verticals as they develop.
• Foster a culture of innovation, new business development and partnership, always searching for ways to deliver benefit to our partners, team members and the industry.
• Ensure you manage time effectively to ensure the efficiency and productivity expectations around regular operating functions, like meetings and reporting are met.
• Represent Go City at conferences, events and more broadly within the industry.
• Work inclusively and empathetically, contributing to a high-performance culture.
• Lead cross functional teams in development, and implementation of strategic initiates, ensuring alignment with organizational goals.
• Preserve a deep understanding of products sold by Go City and partners, understanding its completive positioning and value proposition.
• Assist and lead with contract negotiations and renewal discussions, as well as addendums on Partner Level.
• We support a culture where Health and Safety, Wellbeing and Personal Data at work are important. We are all adults, which means we expect the same in return. Each of us plays our part looking out for ourselves, each other, our Partners and our customers every day.
• Commitment to live and breathe our Company values in the delivery of your role and responsibilities.
• Provide regular updates to senior leadership on the status of strategic initiatives, including successes, challenges and recommendations.

As you can see, this role covers a wide range of responsibilities, but we know that our People are more than just their job description. We are a team here at Go City which means there will be plenty of opportunities to stretch your thinking, expand your knowledge and contribute to the wider business not reflected here.

Requirements

What skills do you have that are essential in this role?

• An active listener, skilled negotiator, and ROI driven dam-wall breaker
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Excellent communication, negotiation, and presentation skills, with ability to influence and build rapport at all levels of organization.
• 5+ years of experience in sales, business development and account management roles, preferably within the Travel Industry. A plus for previous experience in the Attractions, Tours, Activities space.
• 5+ years working directly with product teams within technology or e-commerce with a strong understand of engineering and product management functions and agile methodology (or a willingness to embrace it)
• French, German or Spanish languages are a bonus but not a necessity – don’t worry if you aren’t a budding linguist!
• Willingness to travel.
• Proficiency in Microsoft Office Suite, Sales Force, Tableau and other relevant tools for sales and account management.

Benefits

The all-important perks:

• Competitive market rate salary
• Discretionary bonus scheme
• Company matching 401k plan
• Enhanced vacation time
• Floating public holiday (3 per year)
• Annual Explorer Passes Allowance
• Enhanced Parental Leave
• Dedicated time for personal professional development each month
• Personal Learning Budget
• Access to Mental Health First Aiders

• Ability to purchase 5 days extra vacation time each year
• Employee Assistance Program(EAP)
• Health & Dental Insurance
• Health Reimbursement Account(HRA)
• Life & Disability Insurance
• Flexible Spending Accounts
• Work from Anywhere for up to 4 weeks per year

We are committed to our stance as an Equal Opportunity Employer in line with inclusivity being one of our 6 core company values. We welcome and encourage applications from all backgrounds and uphold the highest standards in our ways of working, whether at application or promotion stage. All of our Colleagues are responsible for upholding these values and ways of working.