Innovation & Transformation Manager

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

PH Jones have an exciting opportunity for an Innovation & Transformation Manager to join their Operational Optimisation and Mobilisation team.

• Salary Range £45k - £48k
• Full-time, Permanent / 37 hours per week
• Location: Home Based
• Company Benefits
• Employee Energy Allowance and discount on HIVE products

The purpose of the Innovation & Transformation Manager (ITM) is to support the Operational teams within Business Customer Delivery to achieve its strategic goals around Service delivery and Customer Outcomes as well as support continuous improvement and drive efficiencies through the technology that we use and the processes that we work to with specific focus on performance management, risk management and ensuring that efficient and effective Operations business processes are in place.

In this role the Innovation & Transformation Manager acts as coordinator and change manager, and is a key focal point, working with the IT team to source and review new technology options that will enhance the business and enable Growth. They will also be assigned as the Project Manager for any new business initiatives that they are implementing within the business unit.

Key Responsibilities

• Initiates, plans, organises, and delivers specific activities/projects at the direction of the Head of Operational Support & Mobilisation
• Drives delivery of key goals and objectives as delegated by the Head of Operational Support & Mobilisation
• Ensure strong interaction and liaison between office and field colleagues in pursuit of efficient and effective service delivery and great customer experiences.
• Identify areas of needed improvement and supporting in order to help the business implement change
• Instil a customer focussed culture and a right first time approach. Drive strategies to improve the business’s Net Promoter score
• Ensure operational and regulatory risks are managed and escalated as appropriate.
• Ensure customer related information systems are operated to the required standard to maintain accurate and secure records.
• Will use awareness of emerging and innovative technology and best practice to identify the best solutions for delivering outcomes
• Attend industry events to discover new technologies to improve efficiency and build relationships
• Creation of business cases based on innovations found and be confident to present at a senior stakeholder level
• Identify requirements that need input from wider IT team, engaging that team and setting out clear requirements and outputs and quality criteria
• Work with IT to Plan Releases and environment availability and mitigate the risks.
• Promotes continuous improvement and high performance in all aspects of BCD business. Encourages the development of innovative solutions which positions our PH Jones Social Housing business as an industry leader.
• Ability to travel on a national basis as and when required with some overnight stays

Key Competencies

• Experience in planning, scheduling and implementation of key projects
• Ability to shape and communicate clear messages on organisation implementation
• Creative problem solving; take a big picture view of customer and process and drive operational improvement
• Wide and deep understanding of the customer vision and strategy
• Understanding of our core processes and journeys
• Strong self-awareness and personal development focus
• Strong analytical skills to interpret datasets and processes with a strong attention to detail
• Innovative self-starter with the ability to challenge existing ways of working
• A wider interest in and awareness of O365 Tools, the technology roadmap for the Microsoft Power Platform and related development technology.
• Some understanding and experience with Power Automate and Power BI
• Insight into customer needs and wants and the ability to translate these into operational activities
• Demonstrable knowledge and application of BCD strategic requirements
• Ability to identify opportunities to create added value
• Sees opportunities to eliminate waste and pursues these to conclusion
• Proven relationship-builder – internally and externally

Experience Required

• In depth understanding of Operational requirements across Field and Office teams
• A good understanding of IT systems from an end user level
• Strong self-management experience, in particular the ability to manage several projects at one time and prioritising and sequencing them as appropriate to meet deadlines
• Understanding of Agile methodology and working practices.
• Strong communication skills and ability to communicate technical information to non-technical stakeholders
• Social Housing experience (preferred)
• Project Management qualification e.g. Prince2, Agile etc (preferred)

Key Stakeholders & Working Relationships

• Work closely with Bid Management to ensure clear delineation of activities and sharing of information in relation to communicating with the client and new initiatives
• Support Operational teams in order to achieve business results and engaged in the wider strategy.
• Effective partnering and networking with others in peer group to share best practice and drive commercial performance and agility across BCD

You will also receive

• 25 days annual leave + bank holidays
• Company matched contribution Pension Scheme up to 3%
• Group Income Protection, Life Assurance & Accident Insurance
• Company Funded Healthcare plan
• Access to MyHealth with 24/7 MyCare phone line
• Online GP24 virtual service
• Eye Test Voucher
• Annual pay review
• Legal Help
• Financial Education
• Centrica Benefits via ‘BeneKit’ – offers & discounts with high street partners
• Profit Share Award
• Employee Energy Allowance

PH Jones, part of British Gas, provider of Gas Central Heating Installations as well as Service & Repair to the Social Housing market. The marketplace consists of approximately 5 million homes, managed by 3,500 Housing Associations and Councils across the UK.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.