Contract Management Tools Manager

Job Description

Why BT

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why BT Business

Our aim is to create a world-class BT Business unit that delivers long-term value for our customers, colleagues, partners, investors and other stakeholders, both in the UK and internationally, across the full range of business segments from small enterprises to governments and multinational companies.

This includes:

• Driving full integration of channels and products to best serve our business, government and wholesale customers in the UK and internationally;
• Investing strategically in present and future needs of customers, aligned behind common digital, network and security platforms;
• Accelerating our transformation plans and delivery of next generation products and services, making it easier for customers to do business with BT and for BT to transact more profitably with customers;

Continuing to invest in the skills, technology and partnerships required to return to growth and become the leading provider of secure multi-cloud connectivity.

Why this job matters

The Contract Management Tools Manager owns the responsibility for the delivery of business improvement changes to the contract management tools as well as managing the operational processes to support the contract management community. They are responsible for ensuring the business can deliver the audit responsibilities, as set by Group Risk, in the strategic contract management tooling.

What you'll be doing

• Responsible for capturing and managing business-led change requirements across Global, CPS, Wholesale and Group specifically for CGR tools.
• Build positive relationships with all relevant stakeholders to drive a collaborative approach to delivering system changes.
• Responsible for capturing and managing business-led change requirements across Global, CPS, Wholesale and Group specifically for Contract Management Tools.
• Delivers contract management quality and process excellence through tools, resources and support impacting commercial excellence and outcomes.
• Executes commercial initiatives and utilises various tools to support delivery of contract management targets.
• Leads the monitoring and reporting of contract management metrics across Commercial organisation to measure the effectiveness of the organisation.
• Leads the implementation and assessment of the effectiveness of contract management processes directly related to tool functionality.
• Leads the regular risk assessment and diligent execution of controls and mitigations, proactively raising any concerns.
• Delivers the development, execution and standardisation of contract management improvement strategies in alignment with leadership expectations and business goals.
• Mentors other professionals in team, helping to improve the team's abilities by acting as a technical resource.
• Champions, continuously develops and shares with team knowledge on emerging trends and changes in the commercial environment.
• Responsible for management of Contract Management Tools budget, ensuring alignment to business financial metrics. Prepares, forecasts and plans annual budgets for the business related to CGR tools.

Skills required

• Business Strategy
• Change Management
• Commercial Operations
• Risk Management
• Budgeting
• Contract Management
• Commercial Acumen
• Strategic Planning
• KPI/Metric Monitoring
• KPI/Metric Design
• Sales Strategy
• Business Process Improvement
• Technical Reporting
• Financial Analysis
• Decision Making
• Growth Mindset
• Forecasting, Planning & Budgeting
• Inclusive Leadership

Experience you would be expected to have

Preferred – understanding of BT’s Contract Governance Reporting processes and the key audit requirements.

Preferred – full understanding of the Contract Management Tools and their role within the end-to-end CGR processes.

Connected leaders behaviours

• Change Agent
• Commercial Thinker
• Solution Focussed Achiever

Key decisions

The role holder will be a “recommender”, in the RAPID framework, for changes being handled by System Approval Board, to ensure technical capabilities can deliver the required change.

The BT way

Compliance with all BT policies is mandatory and applies to all BT employees. Policies can be accessed via the Policy Portal - Policy portal (sharepoint.com) and should be adhered to in-line with Standards of behaviour (bt.com) and the Being trusted: our code - Being trusted; our code (sharepoint.com).