GBS, Operations Associate - Learning Operations Team

Job Description

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

• Locations: Leicester, Leeds or Stockport

Key Accountabilities:

• Manage planning and scheduling of learning activities in Centrica including: License to work training for engineers, contact centre & apprenticeships

• Support effective management and allocation of resources, using defined processes, tracking and reporting

• Maintain and update vital employee information to individual work records using internal and external databases, including the company systems

• Work with internal and external stakeholders to plan and report on learning activities

• Ensure all necessary documentation is completed accurately and is compliant, including meeting our regulatory obligations

• Support operations supervisor with government funding eligibility checks and ILR submissions

• Responding to gaps identified in team audits, continually looking at ways to improve our processes and ensure adherence to assurance guidelines

• Identify any operational and regulatory risks, escalating as appropriate

Work Experience:

• Knowledge of HR operations, processes and systems

• Strong communication, troubleshooting and problem resolution skills

• Demonstrable experience of juggling multiple priorities, following processes and managing situations proactively

• Previous experience operating within a process and administration environment, ideally within L&D desirable

• Previous experience of working in planning and resourcing advantageous

• Experience of recommending and implementing process improvements

• A proven track record in delivering excellent customer or colleague experience

Competencies and Qualifications:

• Passion for colleague experience and achieving a positive outcome in line with processes and what’s right

• in the circumstances

• Ability to multi-task, dealing with multiple complex cases and activities concurrently

• Technically competent in using Microsoft Office – with advanced skillset in Excel

• Excellent time management and prioritisation skills

• Strong interpersonal skills with the ability to confidently engage with others at any level

• Strong written and verbal communication skills with excellent attention to detail

• Good creative skills and proactive in making suggestions for improvement

• Ability to work under pressure, to tight deadlines without impacting accuracy

• Pro-active and self-motivated with an appetite to learn

• Ability to maintain confidentiality and professionalism

• A collaborative and skilful team player, confident in dealing with ambiguity

• Strong stakeholder management and able to have difficult but effective conversations

• Ability to operate in a fast paced and highly technical and entrepreneurial environment

• A critical thinker with matrix mindset

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.