Operations Associate - FTC

Job Description

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

We are seeking a detail-oriented and proactive Operations Associate to join our Certification Operations team. Certification Operations are responsible for overseeing Multiverse’s external assessment and certification processes, ensuring that apprentices receive the credentials needed to validate the skills and knowledge they have gained throughout their apprenticeship.

This role is crucial in ensuring the smooth running of key stages of the apprentice journey, executing business-critical operational tasks, and working with key stakeholders across the company. The ideal candidate will be adept at managing multiple priorities and maintaining very good attention to detail. Success in the role includes completing work within specified timelines, working with a high degree of accuracy and communicating effectively.

This opportunity is a 12-month fixed-term contract, with the possibility of extension based on performance and business requirements.

What You'll Do

• Execute a wide range of operational tasks that enable learners to successfully complete their programme. These include working at pace and to a high standard to process and review apprentice end-point assessment materials, making exam bookings and issuing exam results

• Audit and quality-assure data and documentation to ensure that they are accurate, consistent and aligned across systems, providing a single source of truth for learners and other key stakeholders

• Investigate and resolve issues that arise with learners and employers, taking ownership for their rapid and satisfactory conclusion and communicating effectively with all stakeholders

• Collaborate with internal teams including Delivery and Learner Enablement, as well as external assessment partners, to ensure that cross-functional activities are well planned, communicated and coordinated, ensuring a seamless journey and experience for apprentices

• Identify and recommend improvements to operational processes and ways of working, helping the team to become more productive and provide a better service to learners and other stakeholders

• Assist the Operations Manager with ad hoc reports, special projects and strategic initiatives as required

About You

• Outstanding attention to detail and problem-solving attitude

• Excellent prioritisation and time management

• Passionate about processes and getting tasks done

• Strong team player

• Strong written communication skills

• Previous experience of working in a time sensitive operations team

How We Hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.