Senior Finance Business Partner, Customer Services and Field'

Job Description

Finance Business Partner, Customer Services and Field (London or Birmingham)

• Are you a certified accountant with experience across a wide range of finance disciplines?
• Can you interpret financials into meaningful insights to inform decision-making?
• Do you have experience managing and influencing peers?

If these attributes describe you, we have an exciting opportunity for you to join our team as a Finance Business Partner, Ccustomer Services and Field. This position can be based in London, Bristol, or Birmingham, with additional travel as necessary.

Within our Business, the Service team serves customers through a dedicated function that looks after them during the life of their contract. Our goal is to establish Business as easy to do business with, providing great service that retains existing customers and attracts new ones. As a Finance Business Partner, you’ll provide financial direction to the operational teams you support, ensuring the delivery of demanding financial performance. Specifically, you’ll partner with the Service Leadership Team for the assigned units, each of which has critical business objectives.

These areas require strong financial partnership to support their transformation journey and ensure robust and accurate financial reporting and forecasting.

If you’re ready to take on this rewarding role, we’d love to hear from you - reach out for a confidential discussion. We look forward to hearing from you!

You'll have the following responsibilities

Delivering financial and commercial support to key stakeholders, driving optimal business decisions and improving financial and commercial performance.

Managing stakeholders and engaging in business partnerships across each of your areas to enhance performance and achieve the Medium-Term Plan (MTP) objectives.

Providing robust and insightful analysis to the Service Profit and Loss (P&L) owners, the Service Financial Controller (FC), and CPS/SMB Finance Directors regarding unit performance, including Cost to Serve product analysis.

Ensuring completeness and accuracy of financial results for each area and communicating effectively with P&L owners within the Business.

Collaborating closely with stakeholders to create the MTP, ensuring well-supported target setting.

Regularly assessing risks and opportunities through outlooks, working closely with stakeholders to address any gaps.

You'll have the following skills & experience

Fully qualified accountant or further qualification to support a specialism (e.g., ACA, CIMA, ACCA, IIA, CISA, ACT, CTA, MCT, IR Society Certificate, or equivalent). Alternatively, exceptionally equivalent experience.

Desirable experience across a wide range of finance disciplines.

Experience working across borders with shared services.

Experience managing and influencing peers.

Ability to interpret financials into meaningful insights to inform judgements.

Benefits

• 25 days annual leave (plus bank holidays)
• 15% on target bonus
• Pension scheme, if you contribute 5%, BT contribute 10%
• Flexible benefits: cycle to work, healthcare, etc.
• Discounted BT products, retail vouchers and other great benefits

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.