We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.
About the role
What you’ll be doing
Lead complex projects and workstreams from scope through to successful delivery, managing significant dependencies, benefits and risks.
Manage project governance, risks, milestones, resources and contractual commitments, adapting your approach to suit the delivery environment.
Partner with customers and senior stakeholders to understand their needs, resolve challenges and translate project outcomes into meaningful business value.
Deliver technology change involving customer teams, third-party suppliers and BT colleagues, maintaining clear ownership and communication throughout.
Collaborate with PMO, resourcing, Practice & Hub Managers and Client Services colleagues to provide visibility of demand and ensure consistent, high-quality delivery.
Essential Skills / Experience
Complex technology project delivery: Strong experience leading complex customer projects involving multiple teams and third-party suppliers, with the ability to manage risk, dependencies and delivery through change.
Contact centre and AI technology experience: Practical experience delivering on-premise contact centre and cloud-based solutions, including AI/bot technologies, within banking, financial services or a similarly complex environment.
Stakeholder and commercial management: Strong communication and stakeholder management skills, with the ability to work with senior customers and commercial teams, understand contractual commitments, manage customer change and identify risks and opportunities.
Desirable Skills / Experience
Experience delivering telecoms, network, cloud voice or contact centre solutions.
Experience working with technologies or suppliers such as Avaya, Verint and Google.
Commercial and financial awareness, including cost modelling and responding to customer change requests.
Experience reviewing or improving project management standards, governance, tools and ways of working.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.
Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.
We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.
With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.
If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.
