HR Advisor

Closing Date: Monday 20th July 2026

About the role

The purpose of this role is to provide an invaluable service to our colleagues in BT, covering the whole colleague lifecycle, delivering high quality HR advice, guidance, and support with outstanding colleague experience.

You will provide a first contact resolution approach dealing with a mixture of HR queries, HR System Support & problems across the whole colleague lifecycle which requires you to, where possible, action the solution live while on the call or chat. You are expected to support our colleagues through different contact methods including phone lines, live chat, and case system. Our aim is understanding our colleague’s priorities and using your knowledge & experience to create the right solutions for them, you will work with all areas of the company and will need to demonstrate excellent communication and stake holder management skills.

Skills/Experience

• Maintain confidentiality for HR documents and systems.
• Collaborate efficiently for top-tier service, supporting colleagues to meet SLAs and overcome challenges.
• Exceed colleagues' service expectations, especially in issue resolution, showcasing importance and helpfulness.
• Demonstrate IT adaptability for internal systems.
• Utilise attentive listening and effective questioning for clear problem-solving, both written and verbally, with a positive and professional demeanour.
• Handle tough conversations and emotional situations adeptly.

You'll have the following responsibilities

• Acting as the first point of contact for managers, employees and other HR team members providing clear, trustworthy advice on HR policies, processes, and tool/systems.
• Identifying business development needs.
• Using HR information systems to access, input, and compile data.
• Ensure we deliver a resolution at the point of first contact if possible.
• Proactively own the query to ensure a resolution will be found ensuring expectation are managed.
• Ensure continuous self-education on HR Processes, policies, and systems to have an in-depth but broad knowledge of BT HR.
• Strive for efficiency and continuously identify improvement opportunities to enhance the colleague experience.
• Working closely with other internal teams to support and resolve problems where possible

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 22 days annual leave (plus bank holidays)
• Generous pension scheme
• BT Share Plan
• Discounted BT products including TV, Broadband and Mobile
• Flexible working arrangements

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.