HR Advisor

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

As an HR Advisor you will provide Ask HR support on all HR policies and processes: a remote advisory support service via chat and email to all employees and managers, acting as the primary contact for employees, interfacing with Centers of Expertise, Business Partners and 3rd party providers. The role also involves performing day-to-day administration tasks supporting HR and their customers, using HR systems and processes.

What you’ll do

• Provide HR advice and transactional support to employees and managers via chat and email, aligned with defined HR policies and procedures
• Register and track queries within appropriate systems, ensuring accurate documentation and timely follow-up
• Manage workloads using case management tools, escalating or transferring cases where required
• Deliver consistent, high-quality responses within agreed service levels, ensuring resolution or appropriate escalation of complex cases
• Support and administer end-to-end HR processes such as payroll activities, maternity processes, relocation, leaver processes, and employee documentation
• Handle administrative tasks including timesheet collection, preparation of employment certificates, and documentation related to tax declarations and occupational health screenings
• Work with HR systems and tools such as SAP, knowledge bases, and HR portals to ensure accurate and efficient service delivery

Who you are

• You have prior experience in an HR position or a similar field, however career-entrants are also welcomed since this is a junior position
• You demonstrate strong communication skills and the ability to interact effectively with a diverse stakeholder group
• You have good organisational and administrative capabilities with a strong attention to detail
• You are comfortable using digital tools, including MS Office and HR or ERP systems
• You have intermediate English language proficiency; additional language skills and cross-cultural awareness are advantageous
• You bring business awareness and the ability to operate within structured processes and service environments

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you?

• Opportunity to develop expertise in HR service delivery within a global, multicultural environment
• Exposure to a wide range of HR processes and systems across the employee lifecycle
• Structured, process-driven environment with clear performance indicators and service standards
• Collaboration with diverse teams, including Centres of Expertise and Business Partners
• Development of customer-focused and service excellence capabilities

In return we provide you with

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• End-to-end HR operations and service delivery processes
• Case management and stakeholder communication in a shared services environment
• Use of HR systems such as SAP and HR portals for efficient operations
• Process improvement and adherence to service level agreements (SLAs)
• Cross-functional collaboration and problem-solving in HR contexts

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

• LinkedIn: https://www.linkedin.com/company/vois/
• Facebook: https://www.facebook.com/voisglobal
• Instagram: https://www.instagram.com/voisglobal/