Commercial Change Specialist

Job Description

Location - London

Why this job matters

As a Commercial Change Specialist, you'll act as the control tower for contractual and commercial changes, ensuring every adjustment to agreements, pricing structures, and commercial terms is managed with precision, clarity, and minimal disruption.

This role is critical in navigating complex business operations and aligning change initiatives with strategic objectives.

You will be required to undergo National Security Vetting to SC or NPPV level.

What you’ll be doing

• Direct and Coordinate Change Traffic: Monitor and manage the flow of contractual amendments, ensuring they align with business objectives and requirements including through approval processes.
• Salesforce Management: Proactive Management of Salesforce tool to ensure an up to date pipeline.
• Maintain Clear Communication Channels: Serve as the central point of contact between delivery teams, finance, legal, and commercial stakeholders to avoid collisions in priorities or timelines.
• Ensure Safe Landings: Validate that all changes are implemented smoothly, minimizing risk and disruption to ongoing operations.
• Navigate Complex Landscape: Anticipate potential conflicts in terms, timelines, or compliance, and proactively reroute processes to maintain efficiency.
• Customer Facing -Work closely with the Authority Change and Commercial team to ensure alignment in target dates.
• Strong understanding of commercial operations (contracts, pricing, revenue models)

What we would like to see on your CV

• Proven experience working in a change management role
• Experience influencing and persuading both internal and external stakeholders
• Have experience using Salesforce system
• Have a Strong understanding of commercial operations (contracts, pricing, revenue models)
• Be highly organised, with experience working within a high-pressured environment

The skills you’ll need

CommunicationStakeholder ManagementCustomer InsightsBusiness Partnering & ConsultingInclusive Leadership

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.