Customer Analytics Consultant

Job Description

Customer Analytics Consultant

Specialist (L9)

London, Manchester, Edinburgh

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: https://www.accenture.com/gb-en/about/accenture-song-index

The Data & AI team is:

The Data and AI revolution is changing everything. It’s everywhere – transforming how we work and play. Join Accenture and help transform leading organisations and communities around the world. Accenture Data and AI is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. The sheer scale of our capabilities and client engagements and the way we collaborate with the ecosystem, operate and deliver value provides an unparalleled opportunity to grow and advance.

Accenture’s Data and AI practice covers the range of Data and AI skills, from Strategy, Data Science, Data Architecture, AI Engineering and Visual Insights. When combined with Accenture’s broader Strategy and Consulting practice, we are able to bring together the unique ability to drive end to end business change through the application of Data and AI.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In the Data & AI team you will:

· Be at the forefront of the industry, you’ll create, own and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises.

· Become an integral part of our Applied Intelligence team with the credibility, expertise and insight clients depend on.

· Be working with famous brands and household names

· Develop your skills with our world class training programmes.

· Drive and implement real world solutions into production that drive business value to our clients.

· Work alongside global teams to collaborate and deliver the best solutions for our clients.

· Drive your career progression via our structured career development programs.

· Align with our industry partners to develop your career and the solutions we deliver for our clients.

Key Responsibilities:

• Set strategic vision for analytics in-line with broader client landscapes, e.g. marketing, technology, data etc
• Establish our client’s customer modelling strategy
• Carry out customer analytics and modelling in line with best practice
• Collaborate with Marketing teams to integrate analytics with marketing programmes and customer experiences.
• Data Collection and Preparation: Gathering and cleaning data from various sources to ensure it is ready for analysis. This involves working with large datasets and ensuring data quality and consistency.
• Stay updated on industry trends and best practices in customer analytics to drive innovation.

Skills Profile:

• Strong experience in customer analytics or similar role
• Advanced understanding of matrixed organisations and comfortable in managing cross functional teams
• Skilled in coming languages like R, Python, Big Query etc.
• Experience in delivering end-to-end analytics projects
• Proven analytical skills with the ability to interpret complex data sets and generate actionable insights.
• Strong communication skills with the ability to present findings to non-technical stakeholders.
• Experienced with data visualization tools (e.g., Tableau, Power BI).
• Problem solving mindset with a passion for continuous improvement

Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:

• 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.

• Family-friendly and flexible work policies.

• Attractive pension plan with financial wellbeing support and resources.

• Private healthcare insurance plan and Mental Wellbeing support.

• Employee Assistance Programme, Career Development and Counselling.

• A range of generous Parental Leave offerings.

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.