VodafoneThree People Services Partner Manager

Job Description

Location: Newbury + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday



Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.



Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

What you’ll do

The HR Services Partner Manager is responsible for managing strategic partnerships that support the delivery of HR services across the employee lifecycle.

We are seeking a results-driven and strategic HR Services Partner Manager to oversee and optimize relationships with our HR service providers. This role ensures that outsourced HR services meet performance standards, contractual obligations, and business goals. You’ll serve as the main point of contact between our internal HR team and external service partners, driving value, efficiency, and service excellence.

This role ensures HR service delivery excellence by coordinating with both internal stakeholders and external service providers. You will play a critical role in ensuring services are delivered efficiently, aligned to business needs, and in compliance with all relevant regulations.

Partner Relationship Management
• Serve as the primary point of contact for HR service providers and internal HR delivery teams
• Define performance measures and establish governance frameworks to support strategic delivery of HR Service Model
• Oversee the performance of partners against agreed service level agreements (SLAs), KPIs, and contractual obligations
• Lead regular business reviews with partners and internal stakeholders to drive continuous improvement and accountability
• Develop and manage strong, collaborative relationships with HR service partners
• Work with procurement/legal to negotiate contracts, renewals, and service-level agreements that align with business objectives

HR Service – Partner Delivery Oversight
• Ensure seamless delivery of HR services such as onboarding, employee journey management and offboarding
• Act as the escalation point for service issues; coordinate resolution strategies and communicate outcomes to stakeholders
• Coordinate with internal HR teams to ensure alignment of services with business strategy and employee needs
• Track and evaluate performance against SLAs, KPIs and quality standards; proactively address service issues
• Provide regular performance reporting and insights to senior HR leadership on vendor performance, risks, and opportunities

Stakeholder Engagement
• Work closely with business units, HR business partners and shared services teams to understand evolving HR needs
• Provide guidance and insight on partner capabilities and limitations to support strategic planning
• Liaise between internal HR teams, Finance, Legal and IT to ensure seamless integration and communication with vendors

Process & Performance Optimisation
• Monitor and analyse service delivery data to identify trends, gaps, and opportunities to drive improvements in service delivery, ensuring scalability and efficiency
• Oversee continuous improvement initiatives within partner organisations to enhance the efficiency and effectiveness of HR service delivery
• Work with Project and Planning and HR Systems Specialists to identify and deliver opportunities to drive standardisation and automation and redesign HR processes to enhance the customer experience
• Compliance and Risk Management
• Ensure that service delivery partners comply with local market legislation and regulations, data protection regulations (e.g., GDPR) and internal policies
• Support audit readiness and participate in internal and external audits as required

Who you are

• Proven experience in HR operations, shared services and external HR partner management through a period of business transformation
• Proven experience of overseeing the end-to-end 360 delivery of the people services shared services delivery including onboarding, in-life through to exit
• Proven experience in establishing partner performance standards and governance frameworks, aligned to strategic ambition, and managing service performance
• Strong understanding of HR functions, processes and employee lifecycle management
• Ability to analyse performance metrics and translate data into actionable insights
• Proficient in HRIS platforms and collaboration tools (e.g., SAP SuccessFactors, Microsoft Office)

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We believe that everyone has valuable contributions to make. As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team. Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies. If you would like to participate in the scheme, you will have the opportunity to indicate this on your application.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.



Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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