People Relations Specialist (Partner)

Job Description

Location

Bristol or London - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

In this role, you will be part of the People & HR Services – People Relations function.

As the People Relations Specialist, you will ensure that all People Relations cases are effectively supported and managed across the Specialist Hubs and Case Team.

You will have full oversight of the case landscape within your area, acting as the link between the People Relations (PR) Case Team and your CFU HR Team to ensure seamless delivery of case services. You will also identify trends, insights, and themes across cases to drive continuous improvement and enhance the colleague experience.

You will champion a values-led, inclusive People Relations culture across your CFU, ensuring matters are handled with fairness, consistency, and a human‑centric, risk‑managed approach.

Building strong stakeholder relationships will be a key part of your success. You will use data and insights to support strategic decision‑making and influence improvements to case management, policies, procedures, and products.

Working closely with colleagues across People & HR Services, CFU HR, Senior Leaders, Ethics, Corporate Investigations, and Legal, you will help drive positive change, remove barriers, and continually enhance the colleague experience.

What you’ll be doing

•Act as the People Relations partner for your CFU, ensuring high‑quality case delivery.
•Oversee all PR cases, including high‑risk and sensitive matters.
•Work with Specialist Hubs to track progress and remove blockers.
•Lead escalations and assess business risks on complex cases.
•Use insights from cases, ACAS, and ETs to drive continuous improvement.
•Build strong relationships across HR, PR teams, Legal, Ethics, and key stakeholders.
•Present PR insights and recommendations in HR and leadership forums.
•Partner with IR, Inclusion & Wellbeing, and People Networks to align activity.
•Own the PR dashboard and turn data into action.
•Support capability building and deliver PR service reviews.
•Share insights across PR teams and contribute to People improvement projects.
•Coach colleagues and deliver ad hoc PR training or projects.

The skills you'll need to succeed

•Deep understanding of ER practices, policies, and procedures.
•Ability to evaluate data, identify trends, and provide actionable insights.
•Experience in designing and delivering effective training programs.
•Proven ability to manage projects from inception to completion, ensuring timely delivery and quality outcomes.
•Strong skills in influencing and negotiating with stakeholders to achieve desired outcomes.
•Up-to-date knowledge of employment laws and regulations, with the ability to anticipate and advise on changes.
•Familiarity with SAP systems, SuccessFactors, and ServiceNow.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•10% on target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•25 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.