Specialist Business Analyst Lead

Job Description

Who you are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next‑generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in‑house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Business Analyst who will contribute to business change initiatives by researching, analysing, and documenting requirements to support the delivery of effective and feasible solutions. The individual will partner closely with stakeholders, translate business needs into user stories, and support cross‑functional teams throughout the delivery lifecycle.

What you will do

• Engage with business stakeholders to gather, analyse, and document detailed requirements for new or evolving products, services, and processes.
• Convert functional and non‑functional specifications into clear, structured user stories for the product backlog.
• Define and compile business requirements to support a wide range of change initiatives.
• Collaborate with Development, Quality Assurance, and Operations teams throughout the lifecycle of each user story by clarifying requirements and supporting solution understanding.
• Ensure proposed solutions align with system structures, operational processes, and broader organisational goals.
• Contribute to maintaining quality standards by validating requirements for accuracy, completeness, and feasibility.

Who you are

• An individual with strong analytical and problem‑solving capabilities.
• A collaborative communicator who can translate business needs into structured documentation.
• Someone with the ability to understand system design, operational flows, and process interdependencies.
• A professional capable of supporting cross‑functional teams in a changing and fast‑paced environment.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunities to work closely with stakeholders across a diverse, multinational environment.
• Experience contributing to meaningful business change initiatives.
• Exposure to multidisciplinary teams, enhancing collaborative and analytical capabilities.
• The chance to influence user-centric product development and process improvement initiatives.

What we offer

• Hybrid work model
• Bonus on top of the gross salary.
• Meal voucher (Ticket Restaurant), additional to gross salary.
• Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.
• Intensive Summer Schedule during July and August.
• Up to 20 days per year of 100% remote work from other locations.
• Private Health and Life Insurance for employees.
• 25 vacation days, plus December 24th and 31st off.
• Optional Pension Plan.
• Access to an online learning platform for continuous training.

#LI-Hybrid

REF: 279567

Please, apply with an English version of your CV.

What skills you will learn

• Advanced requirement‑gathering and documentation techniques.
• Writing effective user stories and backlog management practices.
• Cross‑functional delivery collaboration with Development, QA, and Operations teams.
• Enhanced understanding of system structures, operational frameworks, and business process design.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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