Business Analyst

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

The Customer Data Hub provides a 360-degree customer view used by both legacy and new solutions, integrating via APIs with multiple customer-facing frontends and processes. For this role, a good understanding of data, databases and system integration is important.

What you’ll do

• Analyse business demands and translate them into clear, structured requirements and solution proposals.
• Work closely with business and technical stakeholders to elicit, understand, challenge and validate requirements.
• Act as a bridge between business, delivery teams and technical stakeholders, bringing both product understanding and technical awareness.
• Support the creation and refinement of the Requirements Definition Document and ensure requirements are reflected clearly in the delivery backlog.
• Help clarify the “why”, “how” and “when” behind new implementations, so that business needs, technical constraints and delivery priorities are aligned.
• Own and maintain the documentation process in Confluence as the single source of truth, ensuring that changes, decisions, dependencies and outcomes are properly captured and communicated.
• Support backlog refinement and ensure JIRA tickets contain the right level of business and technical detail.Analyse customer data flows across multiple systems, query databases when needed, and support the mapping of customer information coming from different sources.

Who you are

• Solid SQL experience, with the ability to query and analyse data across different sources.
• Good Oracle database knowledge.Understanding and use of data mapping, data modelling and customer data structures.
• Experience with backlog and documentation tools, especially JIRA and Confluence.
• Experience working in Agile delivery environments, such as Scrum or Kanban.Strong coordination and stakeholder management skills, with the ability to work with both business and technical teams.
• Experience in business and systems analysis within a large digital or enterprise environment.Ability to understand APIs, integrations and data flows at a functional level.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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