Personal Assistant

Location - Newbury

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this role

We are seeking a highly organised and proactive Personal Assistant to provide professional, confidential, and seamless administrative support to the Head of Enterprise Solution Architecture and Head of Business Transformation in the UK. This role requires strong stakeholder engagement, excellent judgement, and the ability to manage competing priorities efficiently. The individual will act as a key point of contact across VOIS and its partners, ensuring smooth coordination of activities and effective communication.

What you’ll do

• Manage complex diaries and commitments, ensuring meetings are purposeful, well-prepared, and supported with relevant materials.
• Use sound judgement to assess and prioritise meeting requests in line with business priorities.
• Manage emails and correspondence, responding on behalf of leadership where appropriate or directing queries to relevant stakeholders.
• Support the creation and coordination of presentation materials for internal and external meetings and conferences.
• Arrange travel, itineraries, and approvals, ensuring efficient and cost-effective planning.
• Process expenses accurately and in a timely manner.
• Collaborate closely with other Personal Assistants to share best practices, ensure consistency, and maintain effective coverage during absences.

Who you are

• Demonstrates strong proficiency in Microsoft Office tools and administrative systems.
• Brings proven experience supporting senior stakeholders in a fast-paced environment.
• Possesses excellent organisational and project coordination skills, with a strong attention to detail.
• Communicates clearly and effectively, both verbally and in writing.
• Builds trusted relationships and collaborates effectively across teams and functions.
• Shows resilience and the ability to remain calm and composed under pressure.
• Applies sound judgement and can confidently influence where appropriate.
• Maintains flexibility and adaptability in response to changing priorities.
• Demonstrates awareness of VOIS/Vodafone objectives, policies, and ways of working.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work closely with senior leadership and gain exposure to strategic initiatives.
• A collaborative and supportive environment that values organisation, efficiency, and continuous improvement.
• The chance to build strong networks across VOIS and partner organisations.
• Development of advanced stakeholder management and coordination skills in a dynamic setting.

What skills you will learn

• Advanced diary and stakeholder management in a complex organisational environment.
• Strategic prioritisation and decision-making support skills.
• Enhanced communication and influencing within senior leadership contexts.
• Event coordination and presentation preparation at a professional level.
• Best practice approaches in administrative excellence and operational efficiency.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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